Front Office Executive

Miros Hotels & Resorts; Pune District; On-site; INR 250,000 - 420,000; Full time

Job summary

Miros Hotels & Resorts in Pune invites a proactive Front Desk/Guest Services Associate to welcome guests and manage check-in/check-out efficiently. You will handle reservations, answer inquiries, and coordinate with housekeeping to ensure room readiness.

The ideal candidate will deliver excellent service, process payments accurately, and maintain guest records while upholding safety protocols and a professional image across all interactions.

Responsibilities

• Guest reception and smooth check-in/check-out for guests and visitors.
• Reservation management using property management systems.
• Customer service: address inquiries and resolve issues promptly.
• Administrative tasks: handle calls, emails, and front desk records.
• Billing and payments: process payments and ensure transaction accuracy.
• Team collaboration: coordinate with housekeeping and maintenance.
• Safety and security: ensure guest safety by following protocols.

Job description

Your Key Responsibilities:

1. Guest Reception: Greet and welcome all guests and visitors, ensuring a smooth check-in and check-out process.
2. Reservation Management: Manage reservations and room allocations using our property management systems.
3. Customer Service: Address guest inquiries, provide information about the property, amenities, and services, and resolve any guest issues promptly.
4. Administrative Tasks: Handle calls, emails, and front desk correspondence. Maintain accurate guest records and reports.
5. Billing and Payments: Process guest payments, handle billing queries, and ensure the accuracy of transactions.
6. Team Collaboration: Work closely with the housekeeping and maintenance teams to coordinate guest needs and room readiness.
7. Security and Safety: Ensure the safety and security of guests by following established protocols