Front Office Executive

Miros Hotels & Resorts; Hyderabad; On-site; INR 250,000 - 350,000; Full time

Job summary

Miros Hotels & Resorts in Hyderabad, Telangana seeks a courteous Front Desk Executive to greet guests, manage reservations, and address inquiries with professionalism. You will handle check-in/check-out smoothly and coordinate with housekeeping for room readiness, ensuring a high standard of guest satisfaction.

Responsibilities include billing accuracy, front desk communications, and strict adherence to security protocols to safeguard guests and property.

Responsibilities

• Guest reception and smooth check-in/check-out of guests.
• Reservation management and room allocations via PMS.
• Address guest inquiries and provide property information and services.
• Handle calls, emails, and front desk correspondence with accuracy.
• Process guest payments and address billing queries.
• Coordinate with housekeeping/maintenance for room readiness.
• Ensure guest safety by following established security protocols.

Job description

Your Key Responsibilities:

1. Guest Reception: Greet and welcome all guests and visitors, ensuring a smooth check-in and check-out process.
2. Reservation Management: Manage reservations and room allocations using our property management systems.
3. Customer Service: Address guest inquiries, provide information about the property, amenities, and services, and resolve any guest issues promptly.
4. Administrative Tasks: Handle calls, emails, and front desk correspondence. Maintain accurate guest records and reports.
5. Billing and Payments: Process guest payments, handle billing queries, and ensure the accuracy of transactions.
6. Team Collaboration: Work closely with the housekeeping and maintenance teams to coordinate guest needs and room readiness.
7. Security and Safety: Ensure the safety and security of guests by following established protocols