Front Office Executive

Miros Hotels & Resorts; Bengaluru; On-site; INR 250,000 - 380,000; Full time

Job summary

Miros Hotels & Resorts in Bengaluru seeks a proactive Front Desk Receptionist to greet guests and manage check-ins and check-outs efficiently.

You will handle reservations, answer inquiries about the property and services, and coordinate with housekeeping and maintenance to ensure room readiness while maintaining accurate guest records. Strong communication and attention to detail are essential.

Responsibilities

• Guest Reception: Greet and welcome all guests and visitors, ensuring a smooth check-in and check-out process.
• Reservation Management: Manage reservations and room allocations using our property management systems.
• Customer Service: Address guest inquiries, provide information about the property, amenities, and services, and resolve any guest issues promptly.
• Administrative Tasks: Handle calls, emails, and front desk correspondence. Maintain accurate guest records and reports.
• Billing and Payments: Process guest payments, handle billing queries, and ensure the accuracy of transactions.
• Team Collaboration: Work closely with the housekeeping and maintenance teams to coordinate guest needs and room readiness.
• Security and Safety: Ensure the safety and security of guests by following established protocols

Job description

Your Key Responsibilities:

1. Guest Reception: Greet and welcome all guests and visitors, ensuring a smooth check-in and check-out process.
2. Reservation Management: Manage reservations and room allocations using our property management systems.
3. Customer Service: Address guest inquiries, provide information about the property, amenities, and services, and resolve any guest issues promptly.
4. Administrative Tasks: Handle calls, emails, and front desk correspondence. Maintain accurate guest records and reports.
5. Billing and Payments: Process guest payments, handle billing queries, and ensure the accuracy of transactions.
6. Team Collaboration: Work closely with the housekeeping and maintenance teams to coordinate guest needs and room readiness.
7. Security and Safety: Ensure the safety and security of guests by following established protocols