Front Office Executive

Miros Hotels & Resorts; New Delhi; On-site; INR 250,000 - 400,000; Full time

Job summary

Miros Hotels & Resorts in New Delhi invites applications for a Front Desk Executive role. You will greet guests, manage check-in/out, handle inquiries, reservations, billing, and coordinate with housekeeping to ensure room readiness.

Ideal candidates are customer-focused, with strong communication skills and a passion for hospitality. The position is based at our Delhi property with standard hotel front desk duties and teamwork across departments.

Responsibilities

• Guest Reception: Greet and welcome all guests and visitors, ensuring a smooth check-in and check-out process.
• Reservation Management: Manage reservations and room allocations using our property management systems.
• Customer Service: Address guest inquiries, provide information about the property, amenities, and services, and resolve any guest issues promptly.
• Administrative Tasks: Handle calls, emails, and front desk correspondence. Maintain accurate guest records and reports.
• Billing and Payments: Process guest payments, handle billing queries, and ensure the accuracy of transactions.
• Team Collaboration: Work closely with the housekeeping and maintenance teams to coordinate guest needs and room readiness.
• Security and Safety: Ensure the safety and security of guests by following established protocols

Job description

Your Key Responsibilities:

1. Guest Reception: Greet and welcome all guests and visitors, ensuring a smooth check-in and check-out process.
2. Reservation Management: Manage reservations and room allocations using our property management systems.
3. Customer Service: Address guest inquiries, provide information about the property, amenities, and services, and resolve any guest issues promptly.
4. Administrative Tasks: Handle calls, emails, and front desk correspondence. Maintain accurate guest records and reports.
5. Billing and Payments: Process guest payments, handle billing queries, and ensure the accuracy of transactions.
6. Team Collaboration: Work closely with the housekeeping and maintenance teams to coordinate guest needs and room readiness.
7. Security and Safety: Ensure the safety and security of guests by following established protocols