Front Office Executive

Keka Technologies Private Limited; Ernakulam; On-site; INR 279,000 - 391,000; Full time

Job summary

Elance is seeking a proactive Front Desk Executive to greet visitors, manage the reception, and deliver a premium student experience at our Kerala center. You will handle inquiries, basic tele-calling, and coordinate with sales and admin teams to ensure smooth operations.

The role requires a Bachelor's degree and 1-2 years in front office or customer-facing roles, with strong communication, empathy, and proficiency in MS Office and basic CRM usage.

Qualifications

• Bachelor's degree in any discipline (or equivalent).
• 1–2 years of front office, customer service, or counseling experience preferred.
• Proven communication skills and professional demeanor.

Responsibilities

• Front Desk & Student Experience: Greet visitors and maintain a premium reception area.
• Inquiry Handling: Answer calls/emails and share accurate information about courses and programs.
• Lead Engagement: Schedule counseling sessions and coordinate with sales teams.
• Administrative Duties: Maintain logs, courier handling, and office supplies.
• Cross-Functional Coordination: Liaise with learners, technical support, faculty, and admin staff.

Skills

Communication skills

MS Office

CRM handling

Customer service

Education

Bachelor's degree

Tools

CRM software

Job description

Elance is a fast-growing commerce education company delivering professional programs across ACCA, CMA(USA) through offline centers, online platforms, and hybrid learning models. Headquartered in Kerala, we are on a mission to create career-ready professionals through strong academics, industry relevance, and technology-driven systems.

Why Work With Us

• Growth-Focused Careers - Clear role ownership, learning opportunities, and leadership exposure.
• High-Energy Culture - We value initiative, accountability, and a never-settle mindset.
• Purpose-Driven Work - Every role contributes directly to transforming student careers.
• Structured & Fair Systems - Transparent KRAs, KPIs, and performance reviews.
• Winning Team Environment - We celebrate effort, performance, and milestones together.
• Strong Growth Story - Be part of a brand expanding across India and global markets

Key Responsibilities

• Front Desk & Student Experience: Greet visitors, provide a premium experience, and ensure the reception area is clean and professional.
• Inquiry Handling: Answer phones, respond to emails, and provide accurate details regarding the company’s educational courses, boot camps, or learning platforms.
• Lead Engagement: basic tele-calling, following up on prospective leads, and scheduling counseling sessions for sales teams.
• Administrative Duties: Maintain visitor logs, handle courier services, manage office supplies, and coordinate meetings.
• Cross-Functional Coordination: Act as a bridge between learners, technical support, faculty, and administrative staff to ensure seamless operations.

Education: Bachelor’s degree in any discipline.

Experience: 1-2 years of prior experience in a front office, customer service, or educational/counseling role.

Soft Skills: Excellent verbal and written communication skills, a professional demeanor, and high empathy when dealing with student or parent queries.

Technical Skills: Proficiency in MS Office (Word, Excel), basic CRM handling, and comfort with digital/cloud tools.