Front Office Executive

GIG Education Trust; Bengaluru; On-site; INR 200,000 - 340,000; Full time

Job summary

GIG Education Trust in Bengaluru seeks a Front Office Executive to be the first point of contact for parents, students, visitors, and staff. The role requires excellent communication, interpersonal, and administrative skills to ensure smooth front office operations and a welcoming school environment.

The candidate will manage front desk duties, admissions inquiries, campus visits, and coordination with various departments, while handling confidential information with discretion.

Qualifications

• Graduate in any discipline.
• Proficiency in English is essential.
• Kannada and Hindi knowledge advantageous.
• Basic computer skills, MS Office, email, data entry.

Responsibilities

• Front Desk and Reception: Welcome parents, visitors and guests professionally; handle calls, emails, inquiries; maintain visitor registers and appointments; keep reception organized.
• Admissions and Parent Coordination: Respond to admission inquiries; share information on programmes, facilities, admission procedures; coordinate campus visits and follow-ups.
• School Administration: Maintain front office files and communications; coordinate between parents, teachers, administration; handle courier/docs; support staff with daily tasks; maintain confidentiality.

Job description

1. Job Summary

The Front Office Executive will serve as the first point of contact for parents, students, visitors, and staff. The role requires excellent communication, interpersonal, and administrative skills to ensure smooth front office operations, effective parent coordination, and a welcoming environment within the school.

2. Key Responsibilities

Front Desk and Reception

• Welcome parents, visitors, and guests professionally.
• Handle incoming calls, emails, and general enquiries.
• Maintain visitor registers and appointment schedules.
• Ensure the reception area remains organised and presentable.

Admissions and Parent Coordination

• Respond to admission enquiries and provide information about the school's programmes, facilities, and admission procedures.
• Coordinate campus visits and appointments with the admissions team.
• Maintain admission enquiry records and follow up with prospective parents.
• Direct parent concerns and queries to the relevant departments.
• Support parent meetings, orientations, and school events.

School Administration

• Maintain front office files, registers, correspondence, and documentation.
• Coordinate communication between parents, teachers, administration, and management.
• Handle incoming and outgoing courier services and documents.
• Assist with student-related enquiries and route urgent matters to the appropriate staff.
• Support daily administrative tasks assigned by the school management.
• Maintain confidentiality of student records and school information.

3. Educational Qualification

• Graduate in any discipline.
• Proficiency in English is essential.
• Knowledge of Kannada and Hindi will be an added advantage.
• Basic computer knowledge, including MS Office, email, and data entry.

4. Required Skills

• Excellent verbal and written communication.
• Professional telephone etiquette and a pleasant personality.
• Strong parent relationship and customer service skills.
• Good organisational and multitasking abilities.
• Attention to detail and accurate record maintenance.
• Patience, problem-solving skills, and a service-oriented approach.
• Ability to handle confidential information responsibly.

5. Experience

• 13 years of experience in front office, reception, admissions, customer service, or school administration preferred.
• Experience in a CBSE school will be an added advantage.
• Freshers with strong communication and administrative skills may also be considered.

7. Preferred Candidate Profile

The ideal candidate should be professional, approachable, well-organised, and comfortable interacting with parents and children. The candidate must demonstrate strong communication skills, a positive attitude, and the ability to represent the school's values and standards.

Joining Preference:

Immediate joiners preferred.