Front Office Executive

Lighthouse Learning; Bengaluru; On-site; INR 201,000 - 290,000; Full time

Job summary

Lighthouse Learning's EuroSchool Electronic City in Bengaluru is seeking a Front Office Executive to manage the school's reception and front desk operations, while ensuring a welcoming experience for parents, students, visitors and staff.

The role covers handling enquiries, maintaining records, coordinating communication, admissions support, and general administrative tasks. Immediate joiner required; female candidates only may apply, and experience in a school setting is advantageous.

Qualifications

• Graduate in any discipline (preferred).
• 1-3 years of experience in Front Office, Reception, Customer Service, or School Administration.
• Experience in a school environment will be an added advantage.

Responsibilities

• Welcome and assist parents, students, visitors, and vendors in a courteous and professional manner.
• Maintain the visitor register and ensure adherence to visitor management protocols.
• Guide visitors to the concerned departments after obtaining necessary approvals.
• Handle incoming and outgoing telephone calls professionally.
• Respond to email enquiries and direct them to the appropriate departments.
• Coordinate communication between parents, teachers, and school administration.
• Attend admission enquiries and provide information about the school's curriculum, facilities, and admission process.
• Schedule campus visits and admission appointments.
• Coordinate with the Admissions Team for follow-ups and documentation.
• Maintain student, staff, and visitor records.
• Handle inward and outward couriers, letters, and documents.
• Assist in preparing reports, maintaining files, and updating records.
• Support school events, meetings, and administrative activities.
• Coordinate with transport, security, housekeeping, and academic teams for smooth front office operations.
• Ensure the reception area is well-maintained and presentable at all times.
• Maintain confidentiality of school and student information.
• Perform any other administrative responsibilities assigned by the Management.

Skills

English communication

Interpersonal skills

Customer service

MS Office

Organization & multitasking

Professional appearance

Education

Graduate in any discipline

Tools

MS Office

Job description

Immediate Joiner required

Female Candidate only

Location: EuroSchool Electronic City.

Job Summary

The Front Office Executive is responsible for managing the school's reception and front desk operations while ensuring a welcoming and professional experience for parents, students, visitors, and staff. The role involves handling enquiries, maintaining records, coordinating communication, and supporting day-to-day administrative activities.

Key Responsibilities

Reception & Visitor Management

• Welcome and assist parents, students, visitors, and vendors in a courteous and professional manner.
• Maintain the visitor register and ensure adherence to visitor management protocols.
• Guide visitors to the concerned departments after obtaining necessary approvals.

Communication

• Handle incoming and outgoing telephone calls professionally.
• Respond to email enquiries and direct them to the appropriate departments.
• Coordinate communication between parents, teachers, and school administration.

Admissions Support

• Attend admission enquiries and provide information about the school's curriculum, facilities, and admission process.
• Schedule campus visits and admission appointments.
• Coordinate with the Admissions Team for follow-ups and documentation.

Administrative Support

• Maintain student, staff, and visitor records.
• Handle inward and outward couriers, letters, and documents.
• Assist in preparing reports, maintaining files, and updating records.
• Support school events, meetings, and administrative activities.

Coordination

• Coordinate with transport, security, housekeeping, and academic teams for smooth front office operations.
• Ensure the reception area is well-maintained and presentable at all times.

General Responsibilities

• Maintain confidentiality of school and student information.
• Perform any other administrative responsibilities assigned by the Management.

Qualifications

• Graduate in any discipline (preferred).
• 1-3 years of experience in Front Office, Reception, Customer Service, or School Administration.
• Experience in a school environment will be an added advantage.

Skills Required

• Excellent verbal and written communication skills in English.
• Pleasant personality with strong interpersonal skills.
• Customer service orientation.
• Proficiency in MS Office (Word, Excel).
• Good organizational and multitasking abilities.
• Professional appearance and etiquette.

Preferred

• Immediate joiners preferred.
• Knowledge of school ERP systems will be an added advantage.