Front Desk Representative

Bloomingdale International School; NTR; On-site; INR 180,000 - 300,000; Full time

Job summary

Bloomingdale International School in Vijayawada invites a friendly Front Office Representative to manage reception and front-office duties at the main entrance.

You will be the first point of contact for students, parents, visitors, staff, ensuring a welcoming and professional experience. The role emphasizes customer-centric service and strong communication to handle queries with patience and professionalism.

Qualifications

• Bachelor's degree or equivalent qualification in Any Discipline, Business Administration, Office Administration, or a related field.
• Previous experience in front-office, reception, customer service, or administrative roles is preferred.
• Excellent verbal and written communication skills.
• Professional and pleasant personality.

Responsibilities

• Welcome and greet students, parents, visitors, and other stakeholders in a professional and courteous manner.
• Maintain a welcoming, organized, and professional reception area.
• Provide accurate information and assistance to visitors and parents.
• Handle visitor queries, concerns, and complaints professionally and elevate them to the appropriate department when required.
• Maintain visitor records and follow the school's visitor management procedures.
• Coordinate with relevant departments regarding visitor appointments and meetings.
• Answer incoming telephone calls promptly and professionally.
• Take accurate messages and redirect calls to the appropriate departments or staff members.
• Record meeting minutes and maintain relevant administrative records.
• Provide general administrative support to the school office and management as required.

Skills

Communication skills

Customer service

Organization

Multitasking

English and Telugu

Education

Bachelor's degree

Tools

MS Office

Word

Excel

Job description

Front Office Representative

Location: Bloomingdale International School, Vijayawada, Andhra Pradesh
Department: Administration / Front Office
Employment Type: Full-time
Gender: Female candidates only

Job Summary

Bloomingdale International School is looking for a friendly, professional, and well-organized Front Office Representative to manage reception and front-office responsibilities at the school's main entrance.

The Front Office Representative will be the first point of contact for students, parents, visitors, staff, and other stakeholders. The ideal candidate should have a welcoming personality, excellent communication skills, a professional appearance, and the ability to handle queries and concerns with patience and discipline.

The role requires a customer-centric approach to ensure that all visitors and stakeholders receive a positive and professional experience while interacting with the school.

Key Responsibilities

Front Desk & Visitor Management

Welcome and greet students, parents, visitors, and other stakeholders in a professional and courteous manner.

Maintain a welcoming, organized, and professional reception area.

Provide accurate information and assistance to visitors and parents.

Handle visitor queries, concerns, and complaints professionally and elevate them to the appropriate department when required.

Maintain visitor records and follow the school's visitor management procedures.

Coordinate with relevant departments regarding visitor appointments and meetings.

Telephone & Communication

Answer incoming telephone calls promptly and professionally.

Take accurate messages and redirect calls to the appropriate departments or staff members.

Respond to routine enquiries and provide relevant information.

Maintain effective communication with parents, staff, students, and visitors.

Administrative Support

Organize and maintain office files, records, and documents.

Create, update, and maintain documents, spreadsheets, and administrative records.

Assist with preparing letters, notices, reports, and other office documentation.

Record meeting minutes and maintain relevant administrative records.

Provide general administrative support to the school office and management as required.

Mail & Correspondence Management

Receive, sort, record, and distribute incoming mail and correspondence.

Prepare outgoing letters, envelopes, courier items, and packages.

Coordinate with courier and delivery personnel as required.

Maintain appropriate records of incoming and outgoing correspondence.

Office Equipment & Supplies

Operate office equipment such as photocopiers, printers, scanners, and related devices.

Ensure that commonly used office equipment is available and functional.

Monitor office stationery and supplies.

Maintain an inventory of office supplies and initiate purchase requests when required.

Finance & Documentation Support

Assist with basic bookkeeping and administrative financial documentation.

Prepare and issue invoices or receipts as assigned.

Maintain accurate records of transactions and related documents.

Coordinate with the accounts department for finance-related administrative requirements.

Coordination & Additional Support

Assist in coordinating meetings, appointments, and visitor schedules.

Support school events and administrative activities when required.

Maintain confidentiality of school, student, parent, and staff information.

Perform other front-office and administrative duties assigned by the management.

Qualifications & Skills

Bachelor's degree or equivalent qualification in Any Discipline, Business Administration, Office Administration, or a related field.

Previous experience in front-office, reception, customer service, or administrative roles is preferred.

Excellent verbal and written communication skills.

Professional and pleasant personality.

Strong organizational and multitasking abilities.

Good knowledge of MS Office, including Word and Excel.

Ability to handle visitors, parents, and telephone enquiries professionally.

Strong attention to detail and record-keeping skills.

Ability to maintain confidentiality and professionalism at all times.

Preferred

Experience working in a school, educational institution, corporate office, hospital, or other professional environment.

Experience handling parent or customer enquiries.

Familiarity with office administration and documentation.

Basic knowledge of billing, invoicing, and bookkeeping.

Ability to communicate effectively in English and Telugu will be an advantage.

Excellent interpersonal and communication skills.

Customer-focused and service-oriented approach.

Friendly, courteous, and professional demeanour.

Good problem-solving and complaint-handling skills.

Strong time-management and organizational abilities.

Ability to remain calm and composed in a busy front-office environment.

High level of discipline, punctuality, and responsibility.

Ability to work effectively as part of a team.

What We’re Looking For

We are looking for a professional, approachable, and responsible individual who can represent Bloomingdale International School positively and ensure that every parent, visitor, and stakeholder receives a welcoming and efficient experience.

The ideal candidate should be comfortable handling multiple responsibilities, communicating with different stakeholders, and maintaining a high standard of professionalism at the school's front office.