Front Office Associate

The Leela Gandhinagar; Gandhinagar; On-site; INR 180,000 - 240,000; Full time

Job summary

The Leela Gandhinagar is seeking a dedicated Associate for the front desk to welcome guests, handle inquiries, and ensure a seamless check-in and check-out experience. You will partner with various hotel departments to maintain a polished reception area and deliver outstanding service.

Ideal candidates possess excellent communication and multitasking abilities, strong organizational skills, and a customer-first attitude to create a welcoming atmosphere for every guest.

Qualifications

• Strong communication skills required for guest interactions and coordination with hotel departments.
• Excellent organizational abilities to handle front-desk operations and records.
• Focus on customer service with a welcoming and helpful attitude.
• Ability to multitask and manage multiple guest requests efficiently.

Responsibilities

• Greet guests at the front desk and provide warm, professional service.
• Answering phone calls and directing inquiries to appropriate departments.
• Coordinate with other hotel departments to ensure smooth operations.
• Maintain the reception area and ensure it is clean, organized, and presentable.
• Manage guest check-ins and check-outs to ensure a seamless experience.

Skills

Communication

Organization

Customer service

Multitasking

Job description

Manages the front desk, greeting guests, answering phone calls, provides excellent customer service, coordinating with other departments, maintaining the reception area, and managing guest check-ins and check-outs to ensure smooth operations and a welcoming environment. Key skills for this role are strong communication, organization, customer service, and multitasking abilities.

Seniority level

• Associate

Employment type

• Full-time

Industries

• Hospitality and Hotels and Motels