Front Desk Receptionist

Pilates Academy, Koramangala; Bengaluru; On-site; INR 335,000 - 614,000; Full time

Job summary

Pilates Academy, Koramangala is seeking a hands-on Studio Manager to oversee daily operations, scheduling, memberships, and guest experiences at our Bengaluru studio.

You will lead front desk staff, ensure cleanliness, coordinate equipment maintenance, and drive local promotions while achieving monthly revenue targets. This role delivers boutique hospitality in a busy studio environment.

Responsibilities

• Class & Staff Scheduling: Build and manage instructor timetables, cover empty shifts, and balance class capacities.
• Studio Cleanliness & Safety: Inspect equipment, coordinate maintenance repairs, and uphold hygiene standards.
• Front Desk Supervision: Train and guide reception and support staff to deliver boutique hospitality.
• Inventory Control: Monitor retail stock and reorder studio supplies.
• Membership Conversions: Convert trial or introductory classes into memberships or class packages.
• Target Achievement: Track and hit monthly revenue goals for classes, private sessions, and retail.
• Marketing & Outreach: Run local promotions, manage social media inquiries, build partnerships.
• Customer Service: Greet members, handle feedback or complaints, and resolve scheduling issues.

Job description

• Class & Staff Scheduling: Build and manage instructor timetables, cover empty shifts, and balance class capacities.
• Studio Cleanliness & Safety: Inspect equipment (reformers, chairs, ladders), coordinate maintenance repairs, and uphold high hygiene standards.
• Front Desk Supervision: Train and guide reception and support staff to deliver high-touch boutique hospitality.
• Inventory Control: Monitor retail stock (apparel, grip socks, water) and reorder studio supplies
• Membership Conversions: Convert trial or introductory classes into recurring memberships or class packages.
• Target Achievement: Track and hit monthly revenue goals for classes, private sessions, and retail.
• Marketing & Outreach: Run local promotions, manage social media inquiries, and build community or corporate partnerships.
• Customer Service: Greet members, handle feedback or complaints, and resolve scheduling issues.