Front desk Sales Executive

New Extreme Sports; Bengaluru; On-site; INR 279,000 - 469,000; Full time

Job summary

New Extreme Sports in Bengaluru, Karnataka, is seeking a Front Desk & Sales Executive to warmly greet members and visitors at the front desk, handle walk-ins, enquiries, phone and WhatsApp leads, and explain membership plans.

You will conduct gym tours, convert enquiries into memberships, maintain CRM records, manage renewals and upgrades, and coordinate with sales and operations for smooth onboarding. The role requires strong communication, sales drive, and professional appearance.

Qualifications

• Good communication and interpersonal skills.
• Strong sales and convincing ability.
• Customer service orientation.
• Basic computer/CRM knowledge.
• Good follow-up skills.
• Target-oriented and proactive.
• Professional appearance and attitude.
• Experience: 1–3 years in front desk, gym, fitness, hospitality, retail or sales preferred.

Responsibilities

• Greet and assist members/visitors professionally at the front desk.
• Handle walk-ins, enquiries, phone calls, WhatsApp enquiries and leads.
• Explain membership plans, packages, offers and facilities to prospective customers.
• Conduct gym/facility tours and convert enquiries into memberships.
• Achieve daily, weekly and monthly sales targets.
• Follow up with leads and potential customers regularly.
• Maintain accurate lead, enquiry, membership and sales records in CRM/software.
• Handle membership renewals, upgrades and package extensions.
• Coordinate with the sales and operations team for smooth member onboarding.
• Collect membership payments and issue receipts as per company process.
• Handle member queries and resolve basic complaints professionally.
• Maintain proper front-desk discipline, cleanliness and presentation.
• Prepare and submit daily sales and lead-conversion reports.
• Support promotional activities, campaigns and membership drives.
• Maintain good relationships with existing members to encourage renewals and referrals.

Skills

Communication

Sales skills

Customer service

CRM basics

Follow-up

Target-oriented

Professional appearance

Experience 1-3 years

Tools

CRM software

Job description

Front Desk & Sales Executive Roles & Responsibilities

Key Responsibilities:

• Greet and assist members/visitors professionally at the front desk.
• Handle walk-ins, enquiries, phone calls, WhatsApp enquiries and leads.
• Explain membership plans, packages, offers and facilities to prospective customers.
• Conduct gym/facility tours and convert enquiries into memberships.
• Achieve daily, weekly and monthly sales targets.
• Follow up with leads and potential customers regularly.
• Maintain accurate lead, enquiry, membership and sales records in CRM/software.
• Handle membership renewals, upgrades and package extensions.
• Coordinate with the sales and operations team for smooth member onboarding.
• Collect membership payments and issue receipts as per company process.
• Handle member queries and resolve basic complaints professionally.
• Maintain proper front-desk discipline, cleanliness and presentation.
• Prepare and submit daily sales and lead-conversion reports.
• Support promotional activities, campaigns and membership drives.
• Maintain good relationships with existing members to encourage renewals and referrals.

Skills Required:

• Good communication and interpersonal skills
• Strong sales and convincing ability
• Customer service orientation
• Basic computer/CRM knowledge
• Good follow-up skills
• Target-oriented and proactive
• Professional appearance and attitude
• Experience: 1–3 years in front desk, gym, fitness, hospitality, retail or sales preferred.