Front Desk / Guest Care Manager

Refex Industries; Chennai District; On-site; INR 300,000 - 540,000; Full time

Job summary

Refex Industries is seeking a professional Front Desk / Guest / Customer Care Manager to oversee the front desk, visitors, and day-to-day customer-facing activities at our Chennai campus. The role emphasizes excellent English communication, a pleasant demeanor, and multitasking across multiple responsibilities.

The ideal candidate will manage inquiries, coordinate with internal teams, and maintain a high standard of professional front-office operations while ensuring a welcoming environment for

Qualifications

• 310 years of experience in Front Desk, Customer Care, Guest Relations, Reception, or similar roles.
• Excellent English communication skills, both verbal and written.
• Strong hands-on experience in front desk and visitor management.
• Experience in handling customers, guests, visitors, and senior stakeholders.
• Excellent multitasking and coordination skills.
• Pleasant, confident, and presentable personality.
• Strong interpersonal and customer-service skills.
• Professional attitude with excellent grooming and etiquette.
• Ability to remain calm and organized while handling multiple requests.
• Good problem-solving and follow-up skills.
• Proficiency in MS Office and basic administrative systems will be an advantage.

Responsibilities

• Manage the front desk and reception area professionally and efficiently.
• Welcome and assist visitors, customers, guests, and senior stakeholders.
• Handle customer queries and ensure a positive customer experience.
• Manage incoming calls, messages, emails, and visitor appointments.
• Coordinate visitor schedules, meeting arrangements, and access requirements.
• Maintain visitor records and front-office documentation.
• Coordinate with Admin, HR, Security, and other internal teams for visitor and customer requirements.
• Ensure the reception and customer-facing areas are maintained to a high professional standard.
• Handle multiple tasks simultaneously while maintaining accuracy and professionalism.
• Address customer concerns and coordinate with relevant teams for timely resolution.
• Support meetings, events, and other activities involving customers and visitors.
• Maintain a professional and welcoming environment at the front desk.

Skills

Front Desk Management

Customer Care

Visitor Management

Guest Relations

Communication

Multitasking

Coordination

Customer Service

Professional Etiquette

Tools

MS Office

Administrative Systems

Job description

Role Overview

We are looking for a professional, pleasant, and customer-focused Front Desk / Guest / Customer Care Manager to manage the front desk, visitors, customers, and day-to-day customer-facing activities.

The ideal candidate should have excellent English communication skills, a pleasing personality, strong interpersonal skills, and the ability to multitask and manage multiple responsibilities efficiently.

Key Responsibilities

• Manage the front desk and reception area professionally and efficiently.
• Welcome and assist visitors, customers, guests, and senior stakeholders.
• Handle customer queries and ensure a positive customer experience.
• Manage incoming calls, messages, emails, and visitor appointments.
• Coordinate visitor schedules, meeting arrangements, and access requirements.
• Maintain visitor records and front-office documentation.
• Coordinate with Admin, HR, Security, and other internal teams for visitor and customer requirements.
• Ensure the reception and customer-facing areas are maintained to a high professional standard.
• Handle multiple tasks simultaneously while maintaining accuracy and professionalism.
• Address customer concerns and coordinate with relevant teams for timely resolution.
• Support meetings, events, and other activities involving customers and visitors.
• Maintain a professional and welcoming environment at the front desk.

Key Requirements

• 310 years of experience in Front Desk, Customer Care, Guest Relations, Reception, or similar roles.
• Excellent English communication skills, both verbal and written.
• Strong hands-on experience in front desk and visitor management.
• Experience in handling customers, guests, visitors, and senior stakeholders.
• Excellent multitasking and coordination skills.
• Pleasant, confident, and presentable personality.
• Strong interpersonal and customer-service skills.
• Professional attitude with excellent grooming and etiquette.
• Ability to remain calm and organized while handling multiple requests.
• Good problem-solving and follow-up skills.
• Proficiency in MS Office and basic administrative systems will be an advantage.

Ideal Candidate

The ideal candidate should be highly presentable, courteous, confident, organized, and customer-focused, with the ability to create a warm and professional first impression for every visitor and customer.

Key Skills:

Front Desk Management | Customer Care | Visitor Management | Guest Relations | Communication | Multitasking | Coordination | Customer Service | Professional Etiquette