Front Desk Executive – US Healthcare

Cojective Labs; Ahmedabad District; On-site; INR 240,000 - 360,000; Full time

Job summary

Cojective Labs in Ahmedabad seeks a Front Desk Executive with a patient-centric focus and experience in US healthcare operations. You will manage incoming calls, schedule and coordinate patient appointments, verify insurance, and handle billing inquiries.

Role requires strong English communication, EHR familiarity, and the ability to multitask across front-desk activities while supporting referrals and authorizations. US EST shift availability is required.

Qualifications

• Minimum 0-1 years of relevant experience in US healthcare operations, patient coordination, medical administration, or healthcare customer service.
• Excellent spoken and written English communication skills.
• Strong inbound and outbound calling experience.
• Knowledge of appointment scheduling, insurance verification, referrals, and billing coordination.
• Familiarity with EHR systems and healthcare documentation.
• Strong multitasking, organizational, and problem-solving skills.
• Professional telephone etiquette and a patient-centric approach.
• Proficiency in basic computer applications, email, and data entry.
• Flexibility to work in the US EST shift.

Responsibilities

• Incoming Call Management: answer prompts, verify identity, and direct to the appropriate department.
• Appointment Scheduling & Management: book, modify, and remind for various appointments and follow-ups.
• Insurance & Billing Support: verify eligibility, obtain prior authorizations, and handle billing inquiries.
• Documentation: record caller details and messages in EHR or designated system.
• Coordinate with clinics, pharmacies, insurers, and labs for referrals and authorizations.
• Maintain after-hours voicemail greetings and provide directions and hours to patients.

Skills

English communication

Call handling

Inbound/outbound calls

Appointment scheduling

Insurance verification

Billing coordination

EHR systems

Multitasking

Organizational skills

Problem solving

Telephone etiquette

Data entry

Basic computer skills

US EST shift

Tools

EHR software

Office suite (MS Office/Google Workspace)

Job description

We are looking for a professional and patient-focused Front Desk Executive with experience in US healthcare operations to join our team in Ahmedabad.Key Responsibilities

• Incoming Call Management
  

Answer incoming calls promptly using a professional greeting, including the clinic name and your name.

Identify the purpose of each call and direct it to the appropriate department , including clinical, billing, referrals, prescription refills, or medical records.

Verify patient identity using required information, such as full name and date of birth, before discussing protected health information.

Transfer calls to the appropriate staff member or department and confirm successful handoffs.

Place callers on hold courteously and provide regular updates.

Manage multiple phone lines while prioritizing urgent calls.

• Appointment Scheduling & Management
  

Schedule new patient appointments and manage existing appointment changes, cancellations, and rescheduling.

Schedule follow-up visits, referrals, imaging, and laboratory appointments.

Contact waitlisted patients when earlier appointment slots become available.

Explain appointment preparation requirements, including fasting instructions, insurance card requirements, and early arrival for paperwork.

Provide patients with office directions, parking information, and operating hours.

Make appointment reminder and confirmation calls 24– 48 hours in advance.

Contact patients who miss appointments to assist with rescheduling.

Notify patients about provider schedule changes and available appointment openings.

Follow up regarding missing paperwork, insurance information, and outstanding balances.

Coordinate with other medical offices, pharmacies, insurance companies, and laboratories regarding referrals and authorizations.

Return missed calls and voicemails promptly.

Check and clear voicemail messages at the beginning of the day and throughout business hours.

Accurately document caller information, including name, callback number, patient date of birth, and reason for calling.

Forward clinical messages to nurses or providers on the same business day, following office protocols.

Document calls and messages in the Electronic Health Record (EHR) or designated communication system.

Maintain and update after- hours voicemail greetings, including holiday and office closure announcements.

• Insurance & Billing Support
  

Respond to general patient questions regarding copays, outstanding balances, and available payment options.

Contact insurance companies to verify patient eligibility and benefits.

Assist with obtaining prior authorizations when required .

Direct complex billing concerns and payment disputes to the appropriate billing department.

Requirements

• Minimum 0-1 years of relevant experience in US healthcare operations, patient coordination, medical administration, or healthcare customer service.
  
• Excellent spoken and written English communication skills.
  
• Strong inbound and outbound calling experience.
  
• Knowledge of appointment scheduling, insurance verification, referrals, and billing coordination.
  
• Familiarity with EHR systems and healthcare documentation.
  
• Strong multitasking, organizational, and problem-solving skills.
  
• Professional telephone etiquette and a patient-centric approach.
  
• Proficiency in basic computer applications, email, and data entry.
  
• Flexibility to work in the US EST shift.