Virtual Front Desk Assistant (US Healthcare)

Chaitanya University; Telangana; On-site; INR 350,000 - 550,000; Full time

Benefits offered by this job

CTC: As Per Industry Standards

Global exposure with US leadership

Job summary

Chaitanya University is seeking a skilled Virtual Medical Receptionist to join our team. You will manage patient scheduling, guide digital onboarding, verify insurance, and support with billing inquiries for a US healthcare audience.

This role requires fluent English, experience with EHR/Billing tools, HIPAA awareness, and strong multitasking in a fast-paced environment. Based in Telangana, India, the position offers competitive industry-standard compensation and opportunities for collaboration

Qualifications

• Minimum of 1-2+ years of experience as a virtual medical receptionist, medical assistant, or customer service representative in US healthcare.
• Flawless verbal and written English communication with a warm, empathetic phone presence.
• Hands-on experience with medical billing and EHR software (eClinicalWorks, Athenahealth, AdvancedMD, WebPT) and VOIP.
• Basic understanding of US healthcare structures, insurance terminologies (copay, deductible, prior-authorization), and HIPAA privacy rules.
• Exceptional multitasking abilities, high attention to detail, and a problem-solving mindset.

Responsibilities

• Handle inbound and outbound calls to schedule, reschedule, or cancel patient appointments while maximizing calendar efficiency.
• Guide patients through digital onboarding, ensuring all forms, histories, and consent documents are completed.
• Verify patient eligibility, benefits, copays, and deductibles with US carriers or digital clearinghouses.
• Answer patient and vendor questions via phone, email, and live chat regarding hours, locations, policies, and billing.
• Input accurate, real-time data into EHR and Practice Management Systems.
• Adhere to HIPAA regulations and security protocols to safeguard PHI at all times.

Skills

US healthcare knowledge

English communication

multitasking

Attention to detail

Problem solving

Tools

eClinicalWorks

Athenahealth

AdvancedMD

WebPT

VOIP systems

Job description

Role & responsibilities

• Manage Patient Scheduling: Handle inbound and outbound calls to schedule, reschedule, or cancel patient appointments while maximizing clinic calendar efficiency.


• Coordinate Registration & Intake: Guide patients through the digital onboarding process, ensuring all demographic forms, medical histories, and consent papers are accurately completed.


• Execute Insurance Verification: Contact US insurance carriers or utilize digital clearinghouses to verify patient eligibility, benefits, copays, and deductibles prior to appointments.


• Resolve Routine Inquiries: Answer patient and vendor questions professionally via phone, email, and live chat regarding clinic hours, locations, basic policies, and billing.


• Update EHR/PMS Systems: Input accurate, real-time data directly into the clients Electronic Health Records (EHR) and Practice Management Systems (PMS).


• Maintain Strict Data Privacy: Strictly adhere to HIPAA regulations and company security protocols to safeguard protected health information (PHI) at all times.

Preferred candidate profile

• Experience: Minimum of [1 - 2+ years] of experience as a virtual medical receptionist, medical assistant, or customer service representative in the US healthcare industry.


• Communication: Flawless verbal and written English communication skills with a warm, empathetic, and professional phone presence.


• Technical Savvy: Hands-on experience navigating common medical billing and EHR software (eClinicalWorks, Athenahealth, AdvancedMD, WebPT) and VOIP phone systems.


• Industry Knowledge: Basic understanding of US healthcare structures, insurance terminologies (copay, deductible, prior-authorization), and HIPAA privacy rules.


• Attributes: Exceptional multitasking abilities, high attention to detail, and a problem-solving mindset.

Perks and benefits

• CTC: As Per Industry Standards


• Collaboration with US leadership team real global exposure