Front Office Executive

ITC Hotels; Udaipur District; On-site; INR 167,000 - 234,000; Full time

Job summary

ITC Hotels is seeking a proactive Guest Handling & Reception professional in Udaipur to warmly welcome guests, manage check-in/check-out, and coordinate with housekeeping and F&B to ensure flawless stays.

You will handle guest inquiries, provide information on services and local attractions, manage reservations and billing processes, and maintain accurate guest profiles to personalise service while upholding 5-star standards.

Qualifications

• Warmly welcome guests with a professional and courteous demeanor.
• Answer calls and respond to guest inquiries promptly.
• Provide accurate information about hotel services, amenities, and local attractions.
• Handle guest requests (wake-up calls, transportation, reservations, etc.).
• Manage room bookings and cancellations; process payments, invoices, and billing.

Responsibilities

• Coordinate with housekeeping, concierge, and F&B departments to ensure rooms are ready and guest preferences are updated.
• Resolve guest complaints professionally and quickly while anticipating needs to deliver personalized service.
• Maintain daily reports and logs; follow hotel SOPs and brand standards; handle cash and documentation.

Skills

Guest handling

Reception

Guest services

Communication

Reservations & Billing

Coordination

Guest experience

Complaint handling

Administrative duties

Job description

Guest Handling & Reception

• Warmly welcome guests with a professional and courteous demeanor
• Handle check-in and check-out efficiently
• Escort VIP guests when required
• Maintain guest privacy and confidentiality

Guest Services & Communication

• Answer calls and respond to guest inquiries promptly
• Provide accurate information about hotel services, amenities, and local attractions
• Handle guest requests (wake-up calls, transportation, reservations, etc.)

Reservations & Billing

• Manage room bookings and cancellations
• Process payments, invoices, and billing accurately
• Coordinate with reservations and housekeeping teams for room availability

Coordination & Operations

• Work closely with housekeeping, concierge, and F&B departments
• Ensure rooms are ready as per guest expectations
• Update guest profiles and preferences in the system

Guest Experience & Complaint Handling

• Resolve guest complaints professionally and quickly
• Anticipate guest needs to deliver personalized service
• Ensure guest satisfaction aligned with 5-star standards

Administrative Duties

• Maintain daily reports and logs
• Handle cash, foreign exchange (if applicable), and documentation
• Follow hotel SOPs and brand standards