Front Desk Associate

Maxpetz Delhi; Gurugram District, Delhi; On-site; INR 167,000 - 279,000; Full time

Job summary

MaxPetz is seeking a Front Desk & Billing Executive to manage reception operations, client coordination, and billing at our veterinary hospital. The role requires clear communication, professionalism with pet parents, and accuracy in transactions.

Responsibilities include greeting clients, handling calls, scheduling, invoicing, and keeping records up to date. The candidate should be comfortable working in rotational shifts and in a hospital environment.

Qualifications

• Graduate in any discipline (preferred).
• 1-3 years of experience in front desk, billing, or customer service.
• Experience in a hospital/clinic/veterinary setup is preferred.
• Good communication and interpersonal skills.
• Basic knowledge of MS Excel and billing software.
• Strong customer-handling and problem-solving abilities.
• Attention to detail and accuracy in handling payments and records.
• Comfortable working in rotational shifts.

Responsibilities

• Welcome pet parents and visitors, maintaining a professional reception.
• Handle calls, WhatsApp enquiries, and appointment scheduling.
• Register new clients and maintain pet-parent records.
• Generate invoices and manage billing for services.
• Handle cash, UPI, card payments and daily cash records.
• Coordinate with veterinarians and staff on appointments and updates.
• Assist with queries related to appointments and services.
• Share invoices and receipts in a timely manner.
• Support daily administrative activities and basic MIS reporting.
• Keep the reception and waiting area clean and welcoming.

Skills

Communication skills

Interpersonal skills

Attention to detail

Problem-solving

MS Excel

Education

Graduate in any discipline

Tools

Billing software

Job description

www.maxpetz.com
Job Description

Front Desk & Billing Executive

Job Summary

We are looking for a customer-friendly and detail-oriented Front Desk & Billing Executive to manage reception operations, client coordination, billing, and administrative activities at our veterinary hospital. The candidate should have good communication skills and the ability to handle pet parents professionally.

Key Responsibilities

1. Welcome pet parents and visitors, ensuring a professional and friendly reception experience.
2. Handle incoming calls, WhatsApp enquiries, and appointment scheduling.
3. Register new clients and maintain accurate pet and pet-parent records.
4. Generate invoices and manage billing for consultations, treatments, diagnostics, medicines,
   and other hospital services.
5. Handle cash, UPI, card, and other payment transactions and maintain daily cash records.
6. Coordinate with veterinarians, paravets, and other hospital staff regarding appointments and
   patient updates.
7. Assist pet parents with general queries related to appointments and services,
   and billing.
8. Maintain accurate billing records and ensure timely sharing of invoices and payment receipts.
9. Support daily administrative activities, documentation, and basic MIS reporting.
10. Ensure the reception and waiting area remain clean, organised, and welcoming.

Required Skills & Qualifications

• - Graduate in any discipline (preferred).
• - 1-3 years of experience in front desk, billing, or customer service.
• - Experience in a hospital, clinic, diagnostic centre, or veterinary setup will be preferred.
• - Good communication and interpersonal skills.
• - Basic knowledge of MS Excel and billing software.
• - Strong customer-handling and problem-solving abilities.
• - Attention to detail and accuracy in handling payments and records.
• - Comfortable working in rotational shifts.

Preferred Candidate Profile-

A polite, responsible, and organised individual who can efficiently manage front desk operations while ensuring a smooth and positive experience for pet parents.

HR Department
MaxPetz
[e-mail]