Receptionist (Kalyani Nagar, Pune)

Crown Veterinary Services; Kalyani Nagar; On-site; INR 250,000 - 350,000; Full time

Job summary

Crown Veterinary Services in Kalyani Nagar, Pune, seeks an experienced Front Office/Receptionist to manage front desk operations, greet clients and their pets, and handle appointments with a friendly, professional approach.

The role requires strong English communication, multi-tasking in a clinic setting, and basic computer skills. Shifts are rotational; weekends required. E-mail: [e-mail]

Qualifications

• Fluent in English; good communication skills in local languages.
• 5+ years of experience in Reception/Front Office/Customer Service (hospital/clinic/pet industry preferred).
• Graduate preferred.

Responsibilities

• Front Desk Operations: greet clients and pets, check-in/out, manage inquiries, schedule appointments, maintain welcoming reception.
• Client Service & Communication: provide service information, assist with registrations and forms, coordinate follow-ups.
• Billing & Cash Handling: generate invoices, manage payments, reconcile daily receipts.

Skills

English

Hindi

Marathi

Education

Graduate (Preferred)

Tools

MS Office

CRM/EMR systems

Job description

Location:Kalyani Nagar, Pune

Shift Time: 9 AM - 6 PM & 12 PM - 9 PM (Rotational basis).

Weekends Working. Weekly Off: Any 1 Day Off Between Monday to Friday.

Essential Requirements:

1) Candidate should be Fluent in English (Mandatory).

2) Candidate should be comfortable to work in Cats & Dogs Environment (Mandatory).

3) Candidate should be comfortable to work in Rotational Shifts (9 AM - 6 PM & 12 PM - 9 PM)

Key Responsibilities:

• 1. Front Desk Operations:- Greeting clients and pets warmly upon arrival.- Managing check-in and check-out process efficiently.- Handling phone calls, WhatsApp, emails, and online inquiries.- Scheduling , rescheduling, and confirming appointments.- Maintaining a clean, organized, and welcoming reception area.
• 2. Client Service & Communication:- Providing clear information on services, packages, pricing, and procedures.- Assisting clients with registration, forms, consent documents, and feedback.- Addressing client concerns professionally and elevate to the manager as and when required.- Coordinating with pet parents for follow-up visits, vaccinations, and reminders.
• 3. Billing & Cash Handling:- Generating invoices and handle billing accurately.- Managing cash, card, UPI, and online payments.- Maintain daily cash reports and reconcile payments at day-end.- Ensure all services are billed correctly.
• 4. Coordination & Support- Coordinating with veterinarians, technicians, and support staff regarding client flow.- Ensuring timely movement of patients to consultation rooms.- Updating and maintain client and patient records in the system.- Assisting in inventory updates, when required.
• 5. Compliance & Protocols- Following clinic SOPs for hygiene, safety, and client handling.- Ensuring confidentiality of client and patient information.- Reporting any operational issues to the Clinic Manager.

Skills & Competencies:

• Very Good communication skills (English, Hindi, Marathi)
• - Strong customer service orientation.
• - Ability to multitask in a fast-paced environment.
• - Basic computer proficiency (MS Office, CRM/EMR systems).
• - Positive attitude and team player mindset.

Qualifications & Experience:

• Graduate (Preferred).
• 5+ years of experience in Reception / Front Office / Customer Service (Hospital / Clinic / Pet industry preferred).

Contact - [phone]

E-mail: [e-mail]