Receptionist (Lajpat Nagar, Delhi)

Crown Veterinary Services; Delhi; On-site; INR 240,000 - 360,000; Full time

Job summary

Crown Veterinary Services in Delhi invites applications for a Front Desk Executive to greet clients and pets, manage appointments, and handle calls, emails, and registrations. The role requires strong English communication and comfort working in a pet care environment.

The position includes billing duties, records management, coordination with veterinarians and staff, and adherence to clinic SOPs with rotational shifts and one weekday off.

Qualifications

• Graduate (Preferred).
• 5+ years of experience in Reception / Front Office / Customer Service (Hospital / Clinic / Pet industry preferred).
• Proficiency in English, Hindi, Marathi is essential.

Responsibilities

• Greeting clients and pets; welcoming reception area.
• Managing check-in and check-out process.
• Handling phone calls, WhatsApp, emails, and online inquiries.
• Scheduling, rescheduling, and confirming appointments.
• Maintaining a clean, organized reception area.

Skills

Communication skills

Customer service

Multitasking

MS Office

CRM/EMR systems

Education

Graduate

Tools

MS Office

CRM/EMR systems

POS systems

Job description

Location: Lajpat Nagar, Delhi

Shift Time: 9 AM - 6 PM & 12 PM - 9 PM (Shift changes Monthly Rotational basis).

Weekends Working. Weekly Off: Any 1 Day Off Between Monday to Friday.

Essential Requirements:

• 1) Candidate should be Fluent in English (Mandatory).
• 2) Candidate should be comfortable to work in Cats & Dogs Environment (Mandatory).
• 3) Candidate should be comfortable to work in Rotational Shifts (9 AM - 6 PM & 12 PM - 9 PM)

Key Responsibilities:

1. Front Desk Operations:

• Greeting clients and pets warmly upon arrival.
• Managing check-in and check-out process efficiently.
• Handling phone calls, WhatsApp, emails, and online inquiries.
• Scheduling , rescheduling, and confirming appointments.
• Maintaining a clean, organized, and welcoming reception area.

2. Client Service & Communication:

• Providing clear information on services, packages, pricing, and procedures.
• Assisting clients with registration, forms, consent documents, and feedback.
• Addressing client concerns professionally and elevate to the manager as and when required.
• Coordinating with pet parents for follow-up visits, vaccinations, and reminders.

3. Billing & Cash Handling:

• Generating invoices and handle billing accurately.
• Managing cash, card, UPI, and online payments.
• Maintain daily cash reports and reconcile payments at day-end.
• Ensure all services are billed correctly.

4. Coordination & Support

• Coordinating with veterinarians, technicians, and support staff regarding client flow.
• Ensuring timely movement of patients to consultation rooms.
• Updating and maintain client and patient records in the system.
• Assisting in inventory updates, when required.

5. Compliance & Protocols

• Following clinic SOPs for hygiene, safety, and client handling.
• Ensuring confidentiality of client and patient information.
• Reporting any operational issues to the Clinic Manager.

Skills & Competencies:

• Very Good communication skills (English, Hindi, Marathi).
• Strong customer service orientation.
• Ability to multitask in a fast-paced environment.
• Basic computer proficiency (MS Office, CRM/EMR systems).
• Positive attitude and team player mindset.

Qualifications & Experience:

• Graduate (Preferred).
• 5+ years of experience in Reception / Front Office / Customer Service (Hospital / Clinic / Pet industry preferred).

Contact - Sadiya [phone]

E-mail: [e-mail]