Front Desk and Customer Support

Good Vacations; Kozhikode district; Sur place; INR 180 000 - 240 000; Plein temps

Résumé du poste

Good Vacations is seeking a Front Desk and Customer Support professional in Kozhikode to welcome guests, manage check-ins, answer calls, and respond to inquiries with professionalism. This full-time, on-site role emphasizes service standards and guest satisfaction in a busy travel office.

The position requires handling bookings and documentation, updating records, and coordinating with internal teams to resolve issues, while offering information on services and packages to travelers visiting

Qualifications

• Strong Customer Service and Communication skills to interact effectively with guests and colleagues.
• Proficiency in Phone Etiquette and Receptionist Duties for managing calls, appointments, and front desk operations.
• Basic Computer Literacy for handling bookings, emails, and data entry.
• Ability to speak clearly and professionally in English and local languages; additional languages are an advantage.
• Previous experience in front desk, hospitality, or customer support roles is preferred.
• Organizational skills, attention to detail, and the ability to manage multiple tasks in a busy environment.
• High level of reliability, punctuality, and a customer-oriented mindset.

Responsabilités

• Welcoming visitors and assisting with check-ins and inquiries in a courteous manner.
• Managing front desk operations, bookings, and basic documentation.
• Updating records in computer systems and coordinating with internal teams.
• Providing information on services and packages and assisting guests with travel queries.

Connaissances

Customer Service

Communication Skills

Phone Etiquette

Reception Duties

Basic Computer Literacy

Multilingual

Description du poste

Company Description Good Vacations is an ISO 9001:2015 certified travel company, approved by the Ministry of Tourism, Government of India. As an accredited tour operator with Kerala Tourism, the company focuses on providing reliable, high-quality travel experiences. Team members work in a professionally managed environment that emphasizes customer satisfaction and service standards. Joining Good Vacations offers exposure to the tourism industry and opportunities to support travelers visiting Kerala and beyond.

Role Description This is a full-time, on-site Front Desk and Customer Support role based in Kozhikode. The role involves welcoming visitors, managing check-ins, answering phone calls, and responding to customer inquiries in a courteous and professional manner. Responsibilities include maintaining the front desk area, handling bookings and basic documentation, updating records in computer systems, and coordinating with internal teams to resolve customer issues. The team member will also provide information on services and packages, support guests with their travel queries, and ensure that all interactions reflect the company's service standards.

Qualifications

• Strong Customer Service and Communication skills to interact effectively with guests and colleagues.
• Proficiency in Phone Etiquette and Receptionist Duties for managing calls, appointments, and front desk operations.
• Basic Computer Literacy for handling bookings, emails, and data entry.
• Ability to speak clearly and professionally in English and local languages; additional languages are an advantage.
• Previous experience in front desk, hospitality, or customer support roles is preferred.
• Organizational skills, attention to detail, and the ability to manage multiple tasks in a busy environment.
• High level of reliability, punctuality, and a customer-oriented mindset.