Fresher - Sales in Retail

Lenskart; Nagercoil; On-site; INR 180,000 - 300,000; Full time

Job summary

Lenskart in Tamil Nadu is seeking a Retail Sales Associate to deliver exceptional customer service and drive store performance. You will greet customers, explain product features, demonstrate benefits, and help them choose the right eyewear.

You'll upsell, process transactions, maintain attractive displays, manage stock, and keep the store clean and safe. You will collaborate with teammates and assist training for new staff to ensure smooth daily operations.

Qualifications

• Customer service experience in a retail environment.
• Ability to upsell and meet sales targets.
• Experience handling cash/transactions.
• Ability to demonstrate product features to customers.
• Stock and inventory awareness.

Responsibilities

• Greet customers, provide product information, and help them make informed purchases.
• Upsell and cross-sell to increase sales while maintaining customer satisfaction.
• Process transactions accurately using the POS system.
• Stock shelves, manage displays, and monitor inventory levels.
• Keep the store clean, safe, and well-organized.
• Collaborate with team members and communicate with supervisors.

Skills

Customer service

Upselling

Cash handling

Product demonstrations

Inventory management

Store housekeeping

Team collaboration

Training support

Tools

POS System

Barcode Scanner

Job description

Job Description

Retail Sales Associates play an essential role in delivering outstanding customer service, driving sales, and ensuring the efficient operation of retail stores. While specific duties can vary by store and industry, the following are common responsibilities:

Customer Service

• Assisting Customers: Greet customers, provide product information, and help them make informed purchasing decisions.
• Resolving Issues: Address customer complaints or inquiries to ensure their satisfaction.
• Product Demonstrations: Showcase product features and benefits through hands-on demonstrations or detailed explanations.

Sales Activities

• Upselling and Cross-Selling: Suggest additional or complementary products to increase sales.
• Processing Transactions: Accurately handle cash, credit, and digital payments using the point-of-sale system.
• Achieving Sales Goals: Work towards meeting individual and team sales targets.

Merchandising

• Stocking Shelves: Organize and replenish merchandise on the sales floor.
• Visual Displays: Create attractive product displays to engage customers.
• Inventory Management: Monitor stock levels and report any shortages or restocking needs.

Store Maintenance

• Cleanliness: Ensure the store environment is clean, organized, and inviting.
• Safety Compliance: Adhere to safety protocols and report any hazards to management.
• Equipment Operation: Use store equipment such as barcode scanners, price taggers, or security systems.

Team Collaboration

• Communication with Team Members: Collaborate with colleagues to coordinate tasks and share valuable insights.
• Reporting to Management: Communicate issues or provide feedback to supervisors as needed.

Learning and Training

• Product Knowledge: Keep up to date with new products, promotions, and store policies.
• Training Support: Assist in onboarding and training new team members when required.