Fresher - Sales in Retail

Lenskart; Palakkad; On-site; INR 180,000 - 240,000; Full time

Job summary

Lenskart in Palakkad, Kerala, is seeking Retail Sales Associates to deliver outstanding customer service, assist customers with product information, and drive sales in our stores. You will handle transactions, upsell, maintain shelves, ensure neat displays, monitor stock, and support team collaboration while upholding safety and store standards.

Join our team to help customers find the right eyewear, participate in training, and contribute to a welcoming shopping environment at our busy retail

Qualifications

• Greet customers, provide product information, and help them make purchasing decisions.
• Resolve customer issues or inquiries to ensure satisfaction.
• Upsell and cross-sell to meet sales targets.
• Stock shelves and maintain attractive product displays.
• Operate POS and handle cash, cards, and digital payments.
• Keep store clean, safe, and well organized.
• Collaborate with team members and report to management.
• Assist in onboarding and training new colleagues when needed.

Responsibilities

• Customer service: greet customers and provide product information.
• Demonstrate product features and benefits to shoppers.
• Process transactions accurately at the point of sale.
• Achieve individual and team sales goals.
• Stock, replenish, and arrange merchandise on the floor.
• Maintain visual displays and monitor stock levels.
• Ensure store cleanliness and safety compliance.
• Communicate issues to supervisors and support training.

Skills

Customer Service

Sales

Merchandising

Store Maintenance

Team Collaboration

Learning and Training

Job description

Retail Sales Associates play an essential role in delivering outstanding customer service, driving sales, and ensuring the efficient operation of retail stores. While specific duties can vary by store and industry, the following are common responsibilities:

Customer Service

• Assisting Customers: Greet customers, provide product information, and help them make informed purchasing decisions.
• Resolving Issues: Address customer complaints or inquiries to ensure their satisfaction.
• Product Demonstrations: Showcase product features and benefits through hands-on demonstrations or detailed explanations.

Sales Activities

• Upselling and Cross-Selling: Suggest additional or complementary products to increase sales.
• Processing Transactions: Accurately handle cash, credit, and digital payments using the point-of-sale system.
• Achieving Sales Goals: Work towards meeting individual and team sales targets.

Merchandising

• Stocking Shelves: Organize and replenish merchandise on the sales floor.
• Visual Displays: Create attractive product displays to engage customers.
• Inventory Management: Monitor stock levels and report any shortages or restocking needs.

Store Maintenance

• Cleanliness: Ensure the store environment is clean, organized, and inviting.
• Safety Compliance: Adhere to safety protocols and report any hazards to management.
• Equipment Operation: Use store equipment such as barcode scanners, price taggers, or security systems.

Team Collaboration

• Communication with Team Members: Collaborate with colleagues to coordinate tasks and share valuable insights.
• Reporting to Management: Communicate issues or provide feedback to supervisors as needed.

Learning and Training

• Product Knowledge: Keep up to date with new products, promotions, and store policies.
• Training Support: Assist in onboarding and training new team members when required.