Sales Executive

Puma; Patiala District; On-site; INR 300,000 - 500,000; Full time

Job summary

Puma in Patiala, Punjab, is seeking a Sales Supervisor to lead daily store operations, drive sales, and deliver exceptional customer experiences. You will manage inventory, merchandising, and staff coordination on the shop floor.

The role requires at least 1 year in retail, strong communication, and the ability to work in a fast-paced environment while maintaining visual standards and customer focus.

Qualifications

• Minimum 1 year of retail experience.
• Strong customer service orientation.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Drive and achieve sales targets and KPIs.
• Deliver high standards of customer service on the sales floor.
• Oversee daily store operations, including opening/closing procedures.
• Manage stock levels and conduct regular inventory counts.
• Maintain visual merchandising standards and product presentation.
• Communicate effectively with the team and other departments.

Skills

Customer service

Communication

Problem solving

Time management

Self-leadership

Teamwork

Tools

POS systems

Retail software

Job description

Sales Supervisor

Key Responsibilities

Sales Management

• Drive and achieve sales targets, KPIs, and profitability goals.
• Achieve or exceed sales, KPI, and profitability objectives.
• Prepare and analyze sales reports and provide insights to improve performance.

Customer Experience

• Deliver high standards of customer service and engagement on the sales floor.
• Assist customers in selecting products and resolving customer concerns or conflict situations.
• Build and maintain a positive shopping experience for customers.

Store Operations

• Oversee daily store operations, including opening and closing procedures.
• Conduct pre-sale preparation of goods, including:
  • Verifying product names, quantities, completeness, and pricing.
  • Ensuring labeling compliance.
  • Unpacking and inspecting the appearance and quality of goods.
• Arrange and display merchandise according to company visual merchandising standards and international guidelines.
• Monitor product availability on the sales floor and ensure accurate pricing and labeling.
• Check product quality and expiration dates where applicable.

Inventory Management

• Manage stock levels and ensure product availability on the sales floor.
• Conduct regular inventory counts and stock checks.

Product Knowledge

• Maintain a thorough understanding of product features, quality, pricing, care instructions, and intended use.
• Recommend substitute, related, and new products to customers when appropriate.

Visual Merchandising

• Maintain store presentation and visual merchandising standards.
• Ensure merchandise is displayed attractively and according to company guidelines.

Communication & Teamwork

• Foster effective communication within the store team and with other departments.
• Support collaboration to achieve business objectives.

Compliance

• Adhere to company policies, procedures, safety regulations, and hygiene standards.
• Ensure compliance with all legal and operational requirements.

Skills and Competencies

Customer Service & Communication

• Strong customer service orientation.
• Excellent communication and interpersonal skills.
• Ability to handle customer concerns professionally.

Problem-Solving & Analytical Skills

• Strong analytical and problem-solving abilities.
• Ability to make sound decisions in a fast-paced retail environment.

Technology

• Proficiency in retail software and POS systems.

Self-Leadership

• Ability to work independently and efficiently.
• Strong time management skills.
• Ability to manage personal emotions and workplace challenges effectively.

Physical Requirements

• Ability to continuously walk and move throughout the store.
• Requires effective use of speaking, hearing, near and far vision, depth perception, and field of vision.

Experience

• At least 1 year of experience in a retail environment is preferred and will be considered an advantage.