Retail Sales Associate

Newcentury Trading; Mumbai; On-site; INR 180,000 - 260,000; Full time

Job summary

Newcentury Trading in Mumbai is seeking a Retail Sales Associate to deliver exceptional customer service, hit sales targets, and ensure a seamless shopping experience. You will greet customers, assist in product selection, and promote promotions while maintaining store standards.

The ideal candidate has strong communication and interpersonal skills, thrives in a fast-paced setting, and can handle multiple tasks with attention to detail. Previous retail or customer service experience is preferred.

Qualifications

• Any graduate or equivalent qualification.
• Prior retail or customer service experience preferred.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks.

Responsibilities

• Greet customers warmly and assist them in finding products.
• Provide accurate information about products, promotions, and services.
• Handle customer inquiries, complaints, and exchanges professionally.
• Meet and exceed individual sales targets and contribute to team goals.
• Promote complementary products and upsell to increase basket size.
• Stay informed about current promotions, discounts, and loyalty programs.
• Maintain in-depth knowledge of product features, benefits, and availability.
• Assist in maintaining store cleanliness and visual merchandising standards.
• Work collaboratively with team members to achieve store objectives.

Skills

Communication

Interpersonal skills

Multitasking

Cash handling

Education

Any Graduate or equivalent

Job description

Role & responsibilities

The Retail Sales Associate is responsible for providing exceptional customer service, achieving sales targets, and ensuring a seamless shopping experience for customers. This role requires an enthusiastic, customer-focused, and motivated individual with excellent communication skills to help drive sales and brand loyalty.

• Greet customers warmly and assist them in finding products to meet their needs.
• Provide accurate information about products, promotions, and services.
• Handle customer inquiries, complaints, and exchanges professionally.
• Meet and exceed individual sales targets and contribute to team goals.
• Promote complementary products and upsell effectively to increase basket size.
• Stay informed about current promotions, discounts, and loyalty programs.
• Maintain in-depth knowledge of product features, benefits, and availability
• Assist in maintaining store cleanliness and visual merchandising standards.
• Work collaboratively with team members to achieve store objectives

Preferred candidate profile

• Education: Any Graduate or equivalent.
• Experience: Prior retail or customer service experience preferred.

Skills

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Strong problem-solving abilities and attention to detail.
• Basic math skills for handling cash.