Retail Executive

Lenskart; Jammu district; On-site; INR 180,000 - 240,000; Full time

Job summary

Lenskart is seeking retail sales associates to provide outstanding customer service, guide shoppers through product choices, and help ensure smooth store operations. You will greet customers, demonstrate products, handle transactions, and contribute to meeting sales goals.

You will also manage stock, create attractive displays, maintain cleanliness, follow safety guidelines, and collaborate with teammates and management to deliver a positive shopping experience.

Responsibilities

• Greet customers, provide information about products, and guide them in making purchasing decisions.
• Address customer complaints or questions to ensure satisfaction.
• Show product features and benefits through demonstrations or explanations.
• Upselling and Cross-Selling: Recommend additional products or complementary items to increase sales.
• Handle cash, credit, and digital payments through the point-of-sale system accurately.
• Strive to achieve individual and team sales targets.
• Stocking Shelves: Organize and replenish inventory on the sales floor.
• Visual Displays: Set up appealing product displays to attract customers.
• Inventory Management: Track stock levels and report low inventory or restocking needs.
• Cleanliness: Maintain a clean and organized store environment.
• Safety Compliance: Follow safety guidelines and report hazards to management.
• Equipment Use: Operate store equipment like barcode scanners, taggers, or security alarms.
• Communicating with Colleagues: Work with teammates to coordinate tasks and share knowledge.
• Reporting to Management: Provide feedback or report issues to supervisors.
• Product Knowledge: Stay informed about new products, promotions, and policies.
• Onboarding Support: Assist with training new team members as needed.

Job description

Retail sales associates play a crucial role in providing excellent customer service, driving sales, and ensuring the smooth operation of retail stores. Their specific responsibilities can vary depending on the store and industry, but here are common job responsibilities:

Customer Service

1. Assisting Customers: Greet customers, provide information about products, and guide them in making purchasing decisions.
2. Resolving Issues: Address customer complaints or questions to ensure satisfaction.
3. Demonstrating Products: Show product features and benefits through demonstrations or explanations.

Sales Activities

1. Upselling and Cross-Selling: Recommend additional products or complementary items to increase sales.
2. Processing Transactions: Handle cash, credit, and digital payments through the point-of-sale system accurately.
3. Meeting Sales Goals: Strive to achieve individual and team sales targets.

Merchandising

1. Stocking Shelves: Organize and replenish inventory on the sales floor.
2. Visual Displays: Set up appealing product displays to attract customers.
3. Inventory Management: Track stock levels and report low inventory or restocking needs.

Store Maintenance

1. Cleanliness: Maintain a clean and organized store environment.
2. Safety Compliance: Follow safety guidelines and report hazards to management.
3. Equipment Use: Operate store equipment like barcode scanners, taggers, or security alarms.

Team Collaboration

1. Communicating with Colleagues: Work with teammates to coordinate tasks and share knowledge.
2. Reporting to Management: Provide feedback or report issues to supervisors.

Learning and Training

1. Product Knowledge: Stay informed about new products, promotions, and policies.
2. Onboarding Support: Assist with training new team members as needed.