Fraud Ops Specialist

Citibank (Switzerland) AG; Pune District; On-site; Confidential; Full time

Job summary

Citibank (Switzerland) AG is seeking an entry-level Fraud Ops Specialist in Pune. The role focuses on thorough risk assessments during account activity reviews while delivering exceptional customer service. You will investigate fraud on existing credit card accounts and respond to client inquiries to resolve service-related concerns.

Time Type: Full time. Citi emphasizes equal opportunity employment and adherence to policies while safeguarding client information and assets.

Qualifications

• 1-3 years relevant experience.
• Minimum 1 year of customer service experience.
• Ability to process both inbound and outbound client calls.
• High attention to detail with the ability to interpret data and organize information.
• Clear and concise written and verbal communication.

Responsibilities

• Investigate potential fraud activity on existing credit card accounts.
• Respond to inbound client inquiries and assist with service-related requests.
• Provide solutions to client issues using available resources under limited supervision.
• Complete assigned tasks accurately and timely.
• Consistently achieve individual and team performance targets.
• Contact card members to verify charges and recent activity.
• Ensure a positive customer experience while assessing risk and applying policies.
• Communicate verification procedures and safeguard client information.

Skills

Customer service

Communication

Attention to detail

Call handling

Education

High School diploma or equivalent

Job description

The Fraud Ops Specialist is an entry level position responsible for completing thorough risk assessments when reviewing account activity while also delivering exceptional customer service to our clients. Early fraud detection is critical in minimizing financial impact as well as protecting our client’s account and identity.

Responsibilities

• Perform investigation of potential fraud activity on existing credit card accounts
• Respond to inbound client inquiries and assist with specific service-related requests and concerns
• Provide solutions to client issues through the usage of all available resources under limited supervision
• Complete assigned tasks in an accurate and timely manner
• Consistently achieve individual and team performance targets
• Contact card members to verify charges and recent activity to identify any potential fraud
• Ensure a positive customer experience while
• Determine specific verification procedures to be used in processing customer’s information
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by adhering to Policy, rules and regulations, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting issues with transparency

Qualifications

• 1-3 years relevant experience
• Minimum 1 year of customer service experience
• Ability to process both inbound and outbound client callsHigh attention to detail with the ability to interpret data and organize information
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment

Education

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Time Type: Full time

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.