Fraud ops Analyst - Chennai

Citibank (Switzerland) AG; Chennai District; On-site; Confidential; Full time

Job summary

Citibank (Switzerland) AG is seeking an entry-level Fraud Ops Analyst to assist in applying fraud risk policy and controls. The role supports the Fraud Operations team by ensuring prudent decisions through risk/reward balance and minimizing losses.

Responsibilities include forecasting fraud analyses, data quality checks, and maintaining knowledge of industry practices. The role requires willingness to work rotational shifts and strong communication skills.

Qualifications

• Experience in the Investigation and Fraud claims process.
• Experience in trend analysis and alerts in early fraud detection.
• Extensive knowledge of the Bank's Transactional Processing platforms.
• Proficient in Microsoft Office and Access.
• Clear and concise written and verbal communication.
• Willing to work in Rotational Shifts.
• Education: Bachelor’s degree/University degree or equivalent experience.

Responsibilities

• Perform short and long term forecasting analysis and standardized fraud analysis.
• Make judgments based on practice and precedence, under general supervision.
• Develop and maintain working knowledge of business/industry standards and practices.
• Understand how the team interacts with others to achieve objectives.
• Identify data inconsistencies and exchange information concisely.
• Assess risk when decisions are made, safeguarding Citigroup and assets, and escalate/report control issues transparently.

Skills

Fraud investigations

Trend analysis

Data analysis

Microsoft Office

MS Access

Communication

Rotational shifts

Education

Bachelor's degree or equivalent

Job description

The Fraud Ops Analyst is an entry level position responsible for assisting in efforts to ensure fraud risk policy and controls are applied to minimize the impact of fraud incidence and prevent loss in coordination with the Fraud Operations team. The overall objective of this role is to assist in managing fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.

Responsibilities

• Perform short and long term forecasting analysis and standardized fraud analysis
• Make judgments based on practice and precedence, and work within guidelines, under general supervision
• Develop and maintain working knowledge of business/industry standards and practices
• Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area
• Identify inconsistencies in data or results, and exchange information in a concise and logical way
• Impact the business directly through the quality of the tasks/services provided
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Qualifications

• at least 5yrs
• Relevant experience in a related role
• Knowledge and previous experience in the Investigation and Fraud claims process
• Experience in trend analysis and alerts in early fraud detection
• Extensive knowledge of the Bank's Transactional Processing platforms
• Proficient in Microsoft Office and Access
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment
• Willing to work in Rotational Shifts

Education: Bachelor’s degree/University degree or equivalent experience

Job Family Group

Operations - Services

Job Family

Fraud Operations

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

Fraud Prevention.

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