Fraud Ops Specialist

Citibank (Switzerland) AG; India; On-site; Confidential; Full time

Job summary

Citibank (Switzerland) AG is seeking an entry level Fraud Ops Specialist in India to perform thorough risk assessments on account activity while delivering strong client service. The role supports early fraud detection to minimize impact and protect client accounts and identities.

Key duties include conducting investigations, responding to complex client requests, identifying potential fraud, and resolving issues with clients or third parties.

Qualifications

• Bachelor's Degree required.
• 2-4 years relevant experience.
• 1-2 years in related role.
• Ability to handle inbound and outbound client calls.
• High attention to detail with data interpretation.
• Clear written and verbal communication.
• Willingness to work in rotational shifts.

Responsibilities

• Perform complex fraud investigations with minimal supervision.
• Respond to complex client requests outside procedures.
• Identify potential fraud by assessing previous experiences and evaluating options.
• Resolve highly complex issues directly with client or third parties.
• Drive process improvements to enhance productivity and reduce friction.
• Monitor workflow quality and propose optimizations.
• Assess risk in business decisions to safeguard Citi's reputation and assets.

Skills

Communication skills

Attention to detail

Analytical thinking

Unbiased mindset

Shift flexibility

Risk assessment

Education

Bachelor's Degree

Job description

The Fraud Ops Specialist is an entry level position responsible for completing thorough risk assessments when reviewing account activity while also delivering exceptional customer service to our clients. Early fraud detection is critical in minimizing financial impact as well as protecting our client's account and identity.

Responsibilities

• Perform complex fraud investigations with minimal supervision
• Respond to complex customer requests that may not be covered by established procedures
• Identify potential fraud, by assessing the validity and applicability of previous/similar experiences and evaluating options in unique situations
• Resolve highly complex issues directly with client, or third parties
• Drive organizational change through innovation and process improvement, eliminating friction points for team
• Monitor process workflow, quality, and recommend new options to enhance productivity as required
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by adhering to Policy, rules and regulations, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting issues with transparency.

Qualifications

• 2-4 years relevant experience
• 1-2 years in a related role
• Ability to process both inbound and outbound client calls
• High attention to detail with the ability to interpret data and organize information
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment
• Willingness to work in Rotational Shifts

Education

• Bachelors' Degree

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group: Operations - Services

Job Family: Fraud Operations

Most Relevant Skills Please see the requirements listed above.

Other Relevant Skills Fraud Prevention.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.