Fraud ops Analyst - Chennai

Citigroup Inc.; Chennai District; On-site; INR 450,000 - 650,000; Full time

Job summary

Citigroup Inc. in Chennai, India invites applications for an entry-level Fraud Ops Analyst role focused on applying fraud risk policies and controls to minimize loss. The candidate will assist the Fraud Operations team with risk/reward decisions and improve incident prevention.

Responsibilities include forecasting, data analysis, and maintaining knowledge of fraud processes. Strong communication and Excel abilities are essential, with willingness to rotate shifts as required.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 5+ years relevant experience in a related role.

Responsibilities

• Perform short and long term forecasting analysis and standardized fraud analysis.
• Make judgments based on practice and precedence, and work within guidelines, under general supervision.
• Develop and maintain working knowledge of business/industry standards and practices.
• Demonstrate fundamental understanding of how the team interacts with others in accomplishing objectives.
• Identify inconsistencies in data or results, and exchange information concisely.
• Impact the business directly through quality of tasks/services.
• Assess risk in business decisions, safeguarding Citigroup, and escalating control issues.

Skills

Fraud analysis

Trend analysis

Fraud claims process

Microsoft Office

Access

Communication

Shift work readiness

Education

Bachelor’s degree/University degree or equivalent experience

Tools

Transactional Processing platforms

Job description

The Fraud Ops Analyst is an entry level position responsible for assisting in efforts to ensure fraud risk policy and controls are applied to minimize the impact of fraud incidence and prevent loss in coordination with the Fraud Operations team. The overall objective of this role is to assist in managing fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.
Responsibilities:

• Perform short and long term forecasting analysis and standardized fraud analysis


• Make judgments based on practice and precedence, and work within guidelines, under general supervision


• Develop and maintain working knowledge of business/industry standards and practices


• Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area


• Identify inconsistencies in data or results, and exchange information in a concise and logical way


• Impact the business directly through the quality of the tasks/services provided


• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• at least 5yrs Relevant experience in a related role


• Knowledge and previous experience in the Investigation and Fraud claims process


• Experience in trend analysis and alerts in early fraud detection


• Extensive knowledge of the Bank's Transactional Processing platforms


• Proficient in Microsoft Office and Access


• Consistently demonstrates clear and concise written and verbal communication


• Demonstrated ability to remain unbiased in a diverse working environment


• Willing to work in Rotational Shifts
  

Education:

• Bachelor’s degree/University degree or equivalent experience

Job Family Group:

Operations - Services

Job Family:

Fraud Operations

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

Fraud Prevention.

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