Fraud Ops Analyst - Pune

Citi; Pune District; On-site; INR 600,000 - 900,000; Full time

Job summary

Citi is seeking an entry-level Fraud Ops Analyst in Pune to support fraud risk policy execution and loss prevention. You will assist in applying controls, collaborate with the Fraud Operations team, and contribute to risk-based decision making with emphasis on accuracy and compliance.

The role requires strong analytical skills and effective communication across teams. Responsibilities include forecasting, data-driven fraud analysis, and continuous learning of industry standards.

Qualifications

• 5+ years of relevant experience in fraud-related roles.
• Experience in investigation and fraud claims processes.
• Strong knowledge of trend analysis and alerts for early fraud detection.
• Proficient with bank transaction processing platforms.
• Strong written and verbal communication; willing to work in rotating shifts.

Responsibilities

• Perform short and long term forecasting analysis and standardized fraud analysis.
• Make judgments based on practice and precedence, and work within guidelines, under general supervision.
• Develop and maintain working knowledge of business/industry standards and practices.
• Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area.
• Identify inconsistencies in data or results, and exchange information in a concise and logical way.
• Impact the business directly through the quality of the tasks/services provided.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Skills

Fraud analysis

Trend analysis

Data interpretation

Communication

Microsoft Office

Rotational shifts

Education

Bachelor's degree

Tools

Microsoft Access

Transaction Processing platforms

Job description

Fraud Ops Analyst

The Fraud Ops Analyst is an entry level position responsible for assisting in efforts to ensure fraud risk policy and controls are applied to minimize the impact of fraud incidence and prevent loss in coordination with the Fraud Operations team. The overall objective of this role is to assist in managing fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.

Responsibilities

• Perform short and long term forecasting analysis and standardized fraud analysis
• Make judgments based on practice and precedence, and work within guidelines, under general supervision
• Develop and maintain working knowledge of business/industry standards and practices
• Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area
• Identify inconsistencies in data or results, and exchange information in a concise and logical way
• Impact the business directly through the quality of the tasks/services provided
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 5+ years of relevant experience in a related role
• Knowledge and previous experience in the Investigation and Fraud claims process
• Experience in trend analysis and alerts in early fraud detection
• Extensive knowledge of the Bank's Transactional Processing platforms
• Proficient in Microsoft Office and Access
• Consistently demonstrates clear and concise written and verbal communicationDemonstrated ability to remain unbiased in a diverse working environment
• Willing to work in Rotational Shifts

Education

• Bachelor’s degree/University degree or equivalent experience

Job Family Group

Operations - Services

Job Family

Fraud Operations

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

Fraud Prevention.

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