Fraud Analyst

DAZN; Hyderabad; On-site; INR 800,000 - 1,100,000; Full time

Job summary

DAZN is seeking a detail-oriented Payment Operations Associate in Hyderabad to process deposits and withdrawals, monitor payment flows, and coordinate with providers to resolve issues. You will prioritise tasks to meet SLAs and support a global finance and customer service ecosystem.

You will work with cross-functional teams to investigate transactions, ensure accurate reflectance on customer accounts, and help improve payment processes as part of an inclusive, high-performance team.

Responsibilities

• Check and process customers deposits and withdrawals that require manual review in a fast and efficient manner
• Monitor incoming payment flows and ensure accurate reflection on customer accounts, taking corrective actions if necessary
• Prioritise tasks to adjust to the influx of work, ensuring timely and successful processing to meet SLAs
• Liaise with payment providers and internal teams, assisting with any possible issues such as missing deposits or uncredited withdrawals
• Perform any necessary research and look up specific transaction details that need to be included with chargeback representment cases
• Gain broader business experience by working with multiple global teams
• Work together with the wider Customer Service Team to identify processing issues and improve service processes
• Be part of an inclusive and dynamic Payment Operations Team

Job description

Role & responsibilities

• Check and process customers deposits and withdrawals that require manual review in a fast and efficient manner
• Monitor incoming payment flows and ensure accurate reflection on customer accounts, taking corrective actions if necessary
• Prioritise tasks to adjust to the influx of work, ensuring timely and successful processing to meet SLAs
• Liaise with payment providers and internal teams, assisting with any possible issues such as missing deposits or uncredited withdrawals
• Perform any necessary research and look up specific transaction details that need to be included with chargeback representment cases
• Gain broader business experience by working with multiple global teams
• Work together with the wider Customer Service Team to identify processing issues and improve service processes
• Be part of an inclusive and dynamic Payment Operations Team