Fraud Operations Specialist (Analyst)

Citi; Chennai; On-site; INR 350,000 - 550,000; Full time

Benefits offered by this job

Lean Certification preferred

Job summary

Citi is seeking a Fraud Data Analyst to detect and investigate suspicious transactions within Citi's payment systems. You will monitor credit card and retail banking activity, flag anomalies, and document findings with attention to detail.

You will build and maintain dashboards in Power BI, analyze large datasets, and collaborate with the fraud prevention team to understand transaction flows and control points.

Qualifications

• 0–3 years of professional experience.
• Proficiency in Excel, including AI and automation features.
• Hands-on experience with Power BI for data visualization and reporting.
• Knowledge of US retail banking products and processes.
• Familiarity with credit card domain operations and workflows.

Responsibilities

• Detect and investigate suspicious transactions and patterns indicating fraud.
• Monitor transactions across credit card and retail banking channels to identify risks.
• Work with fraud detection tools and data analysis platforms to flag anomalies.
• Document findings and maintain detailed records of reviewed cases.
• Build reports and dashboards to track fraud trends and patterns.

Skills

Advanced Excel

US retail banking knowledge

Credit card domain knowledge

Data analysis

Meticulous attention to detail

Tools

Power BI

Job description

Batch: 2025/2026/2027.

About the role:

• Detect and investigate suspicious transactions and patterns that may indicate fraudulent activity within Citi's payment systems
• Monitor transactions across credit card operations and retail banking channels to identify risks
• Work with fraud detection tools and data analysis platforms to flag anomalies
• Respond to fraud alerts and escape cases that require further investigation
• Document findings and maintain detailed records of all reviewed cases

What you'll work on:

• Analyzing large datasets and transaction records using advanced spreadsheet tools and database systems
• Building reports and dashboards in Power BI to track fraud trends and patterns
• Supporting the fraud prevention team across credit card and retail banking domains
• Learning and applying company policies, procedures and operational guidelines
• Collaborating with business teams to understand transaction flows and control points

What we're looking for:

• 0–3 years of professional experience
• Advanced proficiency in Excel, including AI and automation features
• Hands-on experience with Power BI for data visualization and reporting
• Knowledge of US retail banking products and processes
• Familiarity with credit card domain operations and workflows
• Experience working in a business office or operational setting
• Strong mathematical and analytical skills, particularly with databases and complex spreadsheets
• Meticulous attention to detail in reviewing data and documentation
• Solid grasp of technical and administrative concepts

Good to know:

• Lean Certification is preferred
• Understanding of fraud prevention activities, policies and procedures in your area of work is valuable