Fraud Analyst

TP; Malad; On-site; INR 250,000 - 400,000; Full time

Job summary

TP in India invites a customer service professional to handle inquiries, resolve issues, and ensure customer satisfaction. You will collaborate with team members to meet objectives and maintain accurate records of interactions.

The ideal candidate holds a graduate degree, demonstrates excellent communication and interpersonal skills, and can work in a fast-paced environment. Experience with CRM software and IT-enabled services, plus the ability to identify potential fraud, is a plus.

Qualifications

• Graduate degree from a recognized university.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong problem-solving and analytical skills.
• Experience in handling customer complaints and resolving issues.
• Familiarity with CRM software and IT-enabled services.
• Mandatory: B2, Language Proficiency: SVAR 65.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service and ensure satisfaction.
• Collaborate with team members to achieve goals and objectives.
• Maintain accurate records and reports of customer interactions.
• Identify and escalation potential fraud cases to senior management.
• Develop and implement process improvements to enhance efficiency.

Skills

Communication skills

Team collaboration

Problem solving

Customer service

Attention to detail

Education

Graduate degree

Tools

CRM software

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service and ensure satisfaction.
• Collaborate with team members to achieve goals and objectives.
• Maintain accurate records and reports of customer interactions.
• Identify and escalation potential fraud cases to senior management.
• Develop and implement process improvements to enhance efficiency.

Job Requirements

• Graduate degree from a recognized university.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong problem-solving and analytical skills.
• Experience in handling customer complaints and resolving issues.
• Familiarity with CRM software and IT-enabled services.
• Mandatory: B2, Language Proficiency: SVAR 65.