Associate

Chargeback Gurus; Gonda District, Chennai; On-site; INR 240,000 - 420,000; Full time

Job summary

Chargeback Gurus in India is seeking an Operations Analyst to combat chargebacks, prevent revenue loss, and recover funds for top US clients. You will review fraud cases, dispute chargebacks, and coordinate with internal and external partners to resolve incidents.

You will collect information from clients, ensure regulatory compliance, and help build monthly reports while supporting process improvement driven by client feedback.

Responsibilities

• Work in the Business Operations team to service top US clients to fight, prevent and recover revenue lost due to chargebacks
• Review cases due to credit card fraud and investigate the case to find a solution
• Processing and disputing credit card charge backs and inquiries to recover funds - including investigations of Chargebacks and communications with external partners
• Engaging with both internal and external stakeholders to assist with investigation to root cause of losses
• Tracking and maintaining fraud incident reports and other related analysis
• Work with clients to collect and document information that may be used in resolving outstanding disputes
• Ensure that all chargeback activities are handled in accordance with regulatory requirements
• Compile the figures from various databases to build the team monthly chargeback report
• Validating chargeback report by utilizing internal and external software systems
• Providing support for special projects as required
• Ensuring adherence to quality parameters
• Analyze and develop service improvement strategies in response to client feedback

Job description

Duties and Responsibilities

• Work in the Business Operations team to service top US clients to fight, prevent and recover revenue lost due to chargebacks
• Review cases due to credit card fraud and investigate the case to find a solution
• Processing and disputing credit card charge backs and inquiries to recover funds - including investigations of Chargebacks and communications with external partners
• Engaging with both internal and external stakeholders to assist with investigation to root cause of losses
• Tracking and maintaining fraud incident reports and other related analysis
• Work with clients to collect and document information that may be used in resolving outstanding disputes
• Ensure that all chargeback activities are handled in accordance with regulatory requirements
• Compile the figures from various databases to build the team monthly chargeback report
• Validating chargeback report by utilizing internal and external software systems
• Providing support for special projects as required
• Ensuring adherence to quality parameters
• Analyze and develop service improvement strategies in response to client feedback