TL, Card Fraud

Manning Consulting; Hyderabad; On-site; INR 800,000 - 1,500,000; Full time

Job summary

Manning Consulting in Hyderabad, Telangana, India is seeking a skilled Card Fraud Team Lead to manage a team of fraud analysts handling debit and credit card transactions.

You will monitor performance, incidents, and SLAs, escalate fraud cases, and coordinate with Risk, Compliance, Operations, and Customer Service teams to strengthen fraud prevention and reduce losses.

The role emphasizes leadership, training, and regular MIS reporting to track productivity, quality, and KPIs.

Qualifications

• Lead a team of fraud analysts handling debit and credit card fraud transactions.
• Monitor daily team performance, productivity, quality, and SLA adherence.
• Handle escalations related to card fraud, suspicious transactions, unauthorized transactions, and customer disputes.
• Ensure timely investigation and resolution of fraud cases.
• Monitor card transactions to identify suspicious patterns, fraudulent activities, and potential risks.
• Review fraud alerts and ensure appropriate action is taken to prevent financial losses.
• Ensure compliance with banking policies, regulatory guidelines, and internal risk management procedures.
• Conduct regular team huddles, performance reviews, coaching, and feedback sessions.
• Identify training requirements and improve team performance through continuous development.
• Prepare daily, weekly, and monthly MIS reports related to fraud cases, productivity, quality, and team performance.
• Coordinate with internal stakeholders, including Risk, Compliance, Operations, and Customer Service teams.
• Identify process gaps and recommend improvements to strengthen fraud prevention and operational efficiency.
• Ensure achievement of business targets, quality benchmarks, and operational KPIs.

Responsibilities

• Manage and lead a team of fraud analysts handling debit and credit card fraud transactions.
• Monitor daily team performance, productivity, quality, and SLA adherence.
• Handle escalations related to card fraud, suspicious transactions, unauthorized transactions, and customer disputes.
• Ensure timely investigation and resolution of fraud cases.
• Monitor card transactions to identify suspicious patterns, fraudulent activities, and potential risks.
• Review fraud alerts and ensure appropriate action is taken to prevent financial losses.
• Ensure compliance with banking policies, regulatory guidelines, and internal risk management procedures.
• Conduct regular team huddles, performance reviews, coaching, and feedback sessions.
• Identify training requirements and improve team performance through continuous development.
• Prepare daily, weekly, and monthly MIS reports related to fraud cases, productivity, quality, and team performance.
• Coordinate with internal stakeholders, including Risk, Compliance, Operations, and Customer Service teams.
• Identify process gaps and recommend improvements to strengthen fraud prevention and operational efficiency.
• Ensure achievement of business targets, quality benchmarks, and operational KPIs.

Skills

Credit Card / Debit Card Fraud Ops

Fraud Detection & Prevention

Transaction Monitoring

Chargebacks & Dispute Mgmt

Team Management & Leadership

Risk Assessment

Escalation Management

MIS Reporting & Data Analysis

SLA & KPI Management

Quality Assurance

Banking Operations

Job description

Roles & Responsibilities TL Card Fraud

• Manage and lead a team of fraud analysts handling debit and credit card fraud transactions.
• Monitor daily team performance, productivity, quality, and SLA adherence.
• Handle escalations related to card fraud, suspicious transactions, unauthorized transactions, and customer disputes.
• Ensure timely investigation and resolution of fraud cases.
• Monitor card transactions to identify suspicious patterns, fraudulent activities, and potential risks.
• Review fraud alerts and ensure appropriate action is taken to prevent financial losses.
• Ensure compliance with banking policies, regulatory guidelines, and internal risk management procedures.
• Conduct regular team huddles, performance reviews, coaching, and feedback sessions.
• Identify training requirements and improve team performance through continuous development.
• Prepare daily, weekly, and monthly MIS reports related to fraud cases, productivity, quality, and team performance.
• Coordinate with internal stakeholders, including Risk, Compliance, Operations, and Customer Service teams.
• Identify process gaps and recommend improvements to strengthen fraud prevention and operational efficiency.
• Ensure achievement of business targets, quality benchmarks, and operational KPIs.

Key Skills:

• Credit Card / Debit Card Fraud Operations
• Fraud Detection & Prevention
• Transaction Monitoring
• Chargebacks & Dispute Management
• Team Management & Leadership
• Risk Assessment
• Escalation Management
• MIS Reporting & Data Analysis
• SLA & KPI Management
• Quality Assurance
• Banking Operations