Fraud Analyst

Altimetrik; Bengaluru; On-site; INR 450,000 - 650,000; Full time

Job summary

Altimetrik is seeking a Card Fraud Operations Analyst/Executive to monitor and investigate fraudulent debit and credit card activity. You will review alerts, analyze patterns, and coordinate with teams to minimize losses while complying with internal policies and regulatory requirements.

The role requires strong analytical skills, attention to detail, and proficiency in Excel. Experience in banking operations and fraud monitoring is preferred. Shift work may be required.

Qualifications

• Experience monitoring and investigating card fraud.
• Knowledge of card-not-present, counterfeit, lost/stolen card fraud types.
• Ability to maintain case records and ensure compliance with policies and regulations.

Responsibilities

• Monitor debit and credit card transactions for suspicious activity.
• Investigate fraud alerts from monitoring systems.
• Analyze transaction patterns and geographical anomalies to identify fraud.
• Handle cardholder-reported unauthorized transactions and initiate investigations.
• Perform card blocking or hotlisting as per policy.

Skills

Card fraud monitoring

Fraud investigations

Data analysis

MS Excel

Communication skills

Shift work

Education

Bachelor's degree in Finance or related

Graduation in any discipline

Tools

Fraud detection tools

Transaction monitoring systems

Job description

Role & responsibilities

Job Description: Card Fraud Operations Analyst

Department: Fraud Risk / Card Operations
Designation: Card Fraud Operations Analyst / Executive
Industry: Banking / Financial Services / Fintech

Job Summary

Responsible for monitoring, identifying, investigating, and preventing fraudulent debit and credit card transactions. The role involves reviewing suspicious transactions, handling fraud alerts, managing customer-reported fraud cases, and minimizing financial losses while ensuring compliance with internal policies and regulatory requirements.

Key Responsibilities

• Monitor debit and credit card transactions for suspicious or potentially fraudulent activity.


• Investigate fraud alerts generated by transaction monitoring systems and fraud detection tools.


• Analyze transaction patterns, customer behavior, merchant activity, and geographical anomalies to identify fraud.


• Handle cardholder-reported unauthorized transactions and initiate appropriate investigation procedures.


• Perform card blocking, hotlisting, or other preventive actions as per company policies and authorization limits.


• Review chargebacks, fraud disputes, and transaction claims in coordination with relevant teams.


• Identify fraud trends, emerging fraud typologies, and suspicious transaction patterns.


• Escalate high-risk cases and potential financial losses to the appropriate fraud risk team.


• Maintain accurate case documentation and investigation records.


• Meet operational KPIs such as turnaround time (TAT), productivity, accuracy, and fraud loss prevention.


• Follow applicable regulatory guidelines, data privacy requirements, and internal fraud prevention policies.


• Coordinate with customer service, disputes, payment networks, and other internal stakeholders.

Required Skills

• Knowledge of debit and credit card transactions and payment processing.


• Understanding of card fraud types, including card-not-present (CNP) fraud, counterfeit card fraud, lost or stolen card fraud, and account takeover.


• Strong analytical, investigative, and problem-solving skills.


• Good attention to detail and decision-making ability.


• Proficiency in MS Excel and basic reporting.


• Good written and verbal communication skills.


• Ability to work in shifts, including rotational shifts, if required.

Educational Qualifications

• Graduate in any discipline; a degree in Finance, Commerce, Banking, or Business Administration is preferred.


• Prior experience in banking operations, fraud monitoring, chargebacks, disputes, or payment operations is an advantage.

Experience

• Entry-level: 02 years, depending on the employer.


• Experienced: 2–5 years in card fraud operations, fraud investigation, or banking operations.

Key Performance Indicators (KPIs)

• Fraud detection and prevention effectiveness.


• Investigation accuracy and quality.


• Case resolution turnaround time.


• Fraud loss rate and false-positive rate.


• SLA adherence and productivity.


• Compliance with operational procedures and audit requirements.

Preferred candidate profile

Perks and benefits