Senior Analyst

Hexaware Technologies; Navi Mumbai; Vor Ort; INR 600.000 - 900.000; Vollzeit

Zusammenfassung

Hexaware Technologies in Navi Mumbai is seeking a skilled Payments Investigator to join our banking/financial services team. You will conduct investigations into SWIFT-related payment issues and analyze complex transaction data to identify root causes.

Responsibilities include collaborating with internal teams to resolve customer complaints, and developing process improvements to optimize payment processing workflows in a high-volume environment. Rotational shifts may be required.

Qualifikationen

• 2–7 years of experience in payment investigations.
• Strong understanding of SWIFT messaging.
• Proficiency in analyzing complex data sets using various software applications (e.g., BACS).
• Experience working in high-volume transactional environments and communicating effectively.

Aufgaben

• Conduct payment investigations to resolve SWIFT-related issues.
• Analyze transaction data using tools like BACS, CHAPS, FedWire, NOSTRO, and Swift Messaging.
• Collaborate with internal teams to resolve customer complaints and improve service quality.
• Develop process improvements by identifying areas for optimization in payment processing workflows.

Kenntnisse

Payment investigations

Data analysis

SWIFT payments

Communication skills

High-volume processing

Tools

SWIFT

BACS

CHAPS

FedWire

NOSTRO

Jobbeschreibung

Roles and Responsibilities

• Conduct payment investigations to identify and resolve issues related to SWIFT transactions.
• Analyze transaction data using tools like BACS, CHAPS, FedWire, NOSTRO, and Swift Messaging.
• Collaborate with internal teams to resolve customer complaints and improve overall service quality.
• Develop process improvements by identifying areas for optimization in payment processing workflows.

Job Requirements

• 2-7 years of experience in Payment investigations in banking or financial services industry.
• Strong understanding of payments processing systems such as SWIFT messaging.
• Proficiency in analyzing complex data sets using various software applications (e.g., BACS).
• Experience working with high-volume transactional environments.
  
• should have good communication skills
  
• should be comfortable working in rotational shifts