Franchise Manager

Aurum Facility Management Private Limited; Navi Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Aurum Facility Management Private Limited in Navi Mumbai seeks an experienced Franchise Operations Lead to oversee the retail franchise network, ensure brand standards, and drive exceptional customer experience.

You will manage franchise performance, coordinate store launches, audits, and promotions, mentor store teams, and collaborate with sales, supply chain, finance, and marketing to achieve targets. Travel as required across locations.

Qualifications

• Experience in multi-store retail operations and franchise management.
• Proven ability to drive store-level KPIs and profitability.
• Strong stakeholder and franchise partner management.
• Excellent communication and negotiation skills.
• Experience with SOP implementation, audits, and brand compliance.
• Ability to analyze MIS and implement corrective actions.
• Leadership and coaching for store/franchise teams.
• Willingness to travel as required.

Responsibilities

• Lead end-to-end operations of the retail franchise network with brand standards.
• Own franchise performance by tracking sales, KPIs, and compliance; implement actions.
• Primary contact for franchise partners; resolve issues and scale profitability.
• Support expansion and onboarding: store launches, SOPs, go-live readiness.
• Ensure adherence to brand guidelines, merchandising, pricing, and service benchmarks.
• Drive sales improvement through local marketing, staff training, and promotions.
• Conduct store visits, audits, and performance reviews; share best practices.
• Coordinate with sales, supply chain, finance, marketing for stock, billing and promos.
• Prepare and present MIS dashboards and action plans to senior management.

Skills

Franchise operations management

Sales growth and KPIs

Franchise partner management

Communication & negotiation

Problem solving & decision making

SOP implementation & brand compliance

Retail KPIs: sales, margins, inventory

MIS analysis & corrective actions

Leadership & coaching

Store visits & performance reviews

MS Excel & basic retail systems (POS//

Customer-centric service

Willingness to travel

Education

BMS/ MBA/ PGDM in Marketing, Retail or Operations

Tools

POS / ERP

Job description

• Lead and manage the end-to-end operations of the retail franchise network, ensuring consistent execution of brand standards, customer experience, and operational excellence across all franchise stores.
• Own and drive franchise performance by tracking sales, profitability, KPIs, and compliance metrics, and implementing corrective actions to meet business targets.
• Act as the primary point of contact for franchise partners, building strong relationships, resolving operational issues, and enabling partners to scale their business profitably.
• Support franchise expansion and onboarding by coordinating store launches, partner training, SOP implementation, and go-live readiness across new locations.
• Ensure strict adherence to brand guidelines, visual merchandising standards, pricing policies, and customer service benchmarks across the franchise network.
• Drive sales improvement initiatives including local marketing support, staff training, product visibility, and execution of company-led promotional campaigns.
• Conduct regular store visits, audits, and performance reviews to identify gaps, share best practices, and improve operational efficiency.
• Coordinate closely with internal teams (sales, supply chain, finance, marketing) to ensure timely stock availability, accurate billing, smooth settlements, and effective promotions.
• Prepare and present periodic MIS, performance dashboards, and action plans to senior management for informed decision-making.

Key Skills/Experience the Candidate Should Have

Technical (T) and Non-Technical (NT):-

• Strong franchise and multi-store retail operations management experience
• Proven ability to drive sales, profitability, and store-level KPIs
• Excellent stakeholder and franchise partner management skills
• Clear and effective communication and negotiation abilities
• Strong problem-solving and decision-making mindset
• Experience in SOP implementation, audits, and brand compliance
• Understanding of retail KPIs: sales, margins, inventory, productivity
• Ability to analyze MIS and take corrective actions
• Leadership and coaching skills for store and franchise teams
• Hands-on experience with store visits, performance reviews, and audits
• Proficiency in MS Excel and basic retail systems (POS / ERP)
• Customer-centric approach to service and experience
• Ability to manage travel as required

Educational Qualification

• BMS/ MBA/ PGDM in Marketing, Retail or Operations

Required Skills

Problem Solving Time Management Communication Skills