Franchise Manager

Talent Corner Hr Services; Navi Mumbai; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Talent Corner Hr Services is seeking a seasoned Franchise Manager to lead the growing retail franchise network in Navi Mumbai. You will ensure brand standards, optimize store performance, and drive profitable expansion across locations.

The role requires 4+ years of franchise experience, strong SOP, merchandising, and customer service skills, plus the ability to collaborate with cross-functional teams and manage travel as needed.

Qualifications

• Educational background in Marketing/ Retail or Operations.
• 4+ years of franchise or multi-store retail ops experience.
• Ability to analyze KPIs and MIS dashboards.
• Strong vendor and partner management skills.
• Excellent communication and negotiation abilities.

Responsibilities

• Oversee end-to-end franchise network operations.
• Track sales, profitability, KPIs and implement corrective actions.
• Coordinate onboarding, store launches and SOP rollout.
• Ensure brand guidelines, pricing, and customer service standards.
• Drive local marketing and promotions to boost sales.
• Conduct regular store visits and performance reviews.
• Collaborate with sales, supply chain, finance and marketing.
• Prepare MIS and dashboards for senior management.

Skills

Franchise operations

Retail KPI management

Stakeholder management

Communication

Problem solving

SOP implementation

Brand compliance

MS Excel

Travel willingness

Education

BMS/MBA/PGDM in Marketing/ Retail/ Operations

Tools

POS/ERP systems

Job description

Job Description Position : Franchise Manager

Reporting to: Promoter

Function : Marketing

Educational Qualification:- BMS/ MBA/ PGDM in Marketing, Retail or Operations

Work experience (in years) :- 4+ Years

Roles and Responsibilities:

• Lead and manage the end-to-end operations of the retail franchise network, ensuring consistent execution of brand standards, customer experience, and operational excellence across all franchise stores.
• Own and drive franchise performance by tracking sales, profitability, KPIs, and compliance metrics, and implementing corrective actions to meet business targets.
• Act as the primary point of contact for franchise partners, building strong relationships, resolving operational issues, and enabling partners to scale their business profitably.
• Support franchise expansion and onboarding by coordinating store launches, partner training, SOP implementation, and go-live readiness across new locations.
• Ensure strict adherence to brand guidelines, visual merchandising standards, pricing policies, and customer service benchmarks across the franchise network.
• Drive sales improvement initiatives including local marketing support, staff training, product visibility, and execution of company-led promotional campaigns.
• Conduct regular store visits, audits, and performance reviews to identify gaps, share best practices, and improve operational efficiency.
• Coordinate closely with internal teams (sales, supply chain, finance, marketing) to ensure timely stock availability, accurate billing, smooth settlements, and effective promotions.
• Prepare and present periodic MIS, performance dashboards, and action plans to senior management for informed decision-making.

Key Skills/Experience the Candidate Should Have - Technical (T) and Non-Technical (NT):

• Strong franchise and multi-store retail operations management experience
• Proven ability to drive sales, profitability, and store-level KPIs
• Excellent stakeholder and franchise partner management skills
• Clear and effective communication and negotiation abilities
• Strong problem-solving and decision-making mindset
• Experience in SOP implementation, audits, and brand compliance
• Understanding of retail KPIs: sales, margins, inventory, productivity
• Ability to analyze MIS and take corrective actions
• Leadership and coaching skills for store and franchise teams
• Hands-on experience with store visits, performance reviews, and audits
• Proficiency in MS Excel and basic retail systems (POS / ERP)
• Customer-centric approach to service and experience
• Ability to manage travel as required

Must Have (Yes/ No) Nice to Have (Yes/ No)