Floor Manager - Tanishq Jewellery

Titan Company; Chennai District; On-site; INR 450,000 - 750,000; Full time

Job summary

Titan Company is seeking a Floor Manager for Jewelry Retail in Chennai to oversee showroom operations, drive sales, and lead the sales team with a focus on delivering an exceptional customer experience.

The role involves managing visual merchandising, inventory coordination, and day-to-day store performance while ensuring adherence to company policies and standards.

Qualifications

• Bachelor's degree or equivalent qualification.
• 3 to 6 years of experience in retail, preferably jewelry/luxury brands.
• Prior experience in team handling or supervisory roles is preferred.

Responsibilities

• Drive showroom sales and achieve revenue targets.
• Deliver exceptional customer experience with personalized assistance.
• Handle inquiries, complaints, and escalations professionally.
• Build and maintain strong customer relationships for repeat business.
• Lead and coach sales associates; supervise shop floor activities.
• Train new employees on sales techniques, product knowledge, and service standards.
• Ensure smooth showroom operations, cleanliness, ambience, and visual merchandising standards.
• Coordinate stock replenishment and maintain accurate inventory records.
• Manage cash handling procedures and compliance with policies.
• Track daily sales and prepare operational reports; analyze trends.

Skills

Leadership

Communication

Sales

CRM

Inventory mgmt

POS systems

Customer service

Team management

Education

Bachelor's degree or equivalent qualification

Tools

POS systems

Job description

Job Title: Floor Manager Jewelry Retail

The Floor Manager is responsible for overseeing the daily operations of the showroom, ensuring an exceptional customer experience, driving sales performance, and leading the sales team. The role involves maintaining high standards of customer service, visual merchandising, inventory coordination, and operational excellence while achieving store sales targets.

Key Responsibilities

Sales & Customer Service

• Drive showroom sales and achieve assigned revenue targets.
• Deliver an exceptional customer experience by providing personalized assistance.
• Handle customer inquiries, complaints, and escalations professionally.
• Build and maintain strong customer relationships to encourage repeat business.
• Support the team in closing high-value sales.

Team Management

• Supervise, motivate, and guide the sales associates on the shop floor.
• Conduct daily team briefings and allocate responsibilities.
• Monitor employee performance and provide coaching and feedback.
• Ensure adequate staffing during peak business hours.
• Train new employees on sales techniques, product knowledge, and customer service standards.

Store Operations

• Ensure smooth day-to-day showroom operations.
• Maintain cleanliness, ambience, and visual merchandising standards.
• Monitor opening and closing procedures.
• Ensure compliance with company policies, SOPs, and security protocols.
• Coordinate with other departments for seamless store operations.

Inventory & Stock Management

• Monitor stock availability and coordinate replenishment.
• Ensure accurate stock handling and inventory records.
• Assist in stock audits and periodic inventory verification.
• Minimize stock loss through effective control measures.

Cash & Compliance

• Ensure billing and cash handling procedures are followed accurately.
• Monitor adherence to audit and compliance requirements.
• Support loss prevention and security initiatives.

Reporting

• Track daily sales performance and prepare operational reports.
• Analyze sales trends and recommend improvement strategies.
• Report customer feedback and operational issues to the Store Manager.

Qualifications

• Bachelor's degree or equivalent qualification.
• 3 to 6 years of experience in retail, preferably in jewelry, luxury retail, fashion, or lifestyle brands.
• Prior experience in team handling or supervisory roles is preferred.

Required Skills

• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Strong sales and customer relationship management skills.
• Knowledge of retail operations and inventory management.
• Problem-solving and decision-making skills.
• Ability to work in a target-driven environment.
• Basic computer knowledge and familiarity with POS systems.

Preferred Experience

• Experience in jewelry retail or luxury retail brands.
• Knowledge of diamonds, gold, gemstones, and jewelry products is an added advantage.

Working Conditions

• Flexible to work weekends, holidays, and rotational shifts.
• Ability to stand for extended periods on the sales floor.
• Willingness to support store events and promotional activities.