Floor Manager

Kaabil; Mumbai; On-site; INR 334,800 - 446,400; Full time

Benefits offered by this job

Childcare Benefits

Employee Discounts

Health Insurance

Mental Health Support

Paid and Unpaid Parental Leave

Job summary

A leading retail company in Mumbai is seeking a Floor Manager to oversee inventory management, customer service, and achieve organizational goals. The ideal candidate will manage staff, ensure customer satisfaction while minimizing complaints, and implement effective stock management strategies. A graduate with at least 2 years of managerial experience is required, along with strong leadership skills. This position offers a competitive salary and various employee benefits.

Qualifications

• Minimum 2 years managerial experience.
• Graduate/MBA/PGDBM qualification.
• Max age of 35 years.

Responsibilities

• Achieve budgeted plans with action plans.
• Manage inventory and stock movement.
• Ensure high customer satisfaction and service recovery.
• Direct manpower scheduling based on customer entry patterns.
• Analyze data for improvement and compliance.

Skills

Customer Relationship Management (CRM)

Inventory Management

Operations Management

Sales

Team Leadership

Education

Graduate

Job description

# Floor ManagerShoppers Stop# Floor ManagerShoppers Stop**3-5 years****Full Time****₹30k - ₹40k / month****Malad West, Mumbai, Maharashtra, India**## About this roleJob Posted OnMar 13, 2026---## Required SkillsCustomer Relationship Management (CRM)Inventory ManagementOperations ManagementSalesTeam Leadership---## EducationGraduate---## LocationMalad West, Mumbai, Maharashtra, India---## Perks and BenefitsChildcare BenefitsDay Care / CrecheEmployee DiscountsEmployee Provident FundGratuityHealth InsuranceLeave With-PayMental Health SupportMentoring and CounsellingPaid and Unpaid Parental LeaveRewards for Additional Certificates## Job Description| | || --- | --- || **JOB DESCRIPTION** | || **ROLE:** | **Department Manager** || **REPORTING TO:** | **Unit Head** || **PEOPLE REPORTING TO DM:** | **Customer Care Associates** || **Qualification** | **Graduate/MBA/PGDBM** || **Experience** | **Min.2 year Managerial experience** || | || **Key Deliverables** | Activities || **Achievement of Budgeted Plan** | Works out action plans/tactics to match requirement || **Competition mapping** | Identifies parameters to track competition || | Builds resources and databases of information on an ongoing basis by networking || | Creates an index and updates it || **Inventory Management** | Does process mapping for movement of stocks from receiving bay to floor || | Initiates stock-takes as per the agreed and laid down procedure || | Ensures effective displays with the objective of achieving greater number of stock turns || | Plans for perpetual inventory || **Customer care/customer service** | Ensures customers are guided to enable them to avail of value added services like gift-wrapping, alterations, exchanges & other conveniences || | Sets up processes/initiates plans to build for moments of magic, avoid customer complaints & grievances || **Customer feedback** | Sets up mechanism for recording of verbal complaints / suggestions || | Ensures collation of data on customer complaints / suggestions and circulates it to relevant people || | Ensures in service recovery within agreed time-line (72 hours) || | Ensures customers queries are addressed and complaints / grievances are resolved (I.e. moments of misery are converted into moments of magic) || **Manpower availability** | Anticipates shifts in customer entry pattern and directs supervisors to schedule CCA availability accordingly || **Floor presentation** | Understands the Visual Merchandising plan and customer buying process and translates the VM plan to match local needs and as per stock availability || | Communicates the above to supervisors || **Arrangement of stock in space allocated as per plan** | Creates display plan of merchandise for his sections on the basis of underlying principles || | Communicates the display plan and the underlying principles to the supervisors for the purpose of execution || **Analysis and reporting** | Analyzes available data, identifies causes and suggests solutions || | Identifies all reports that need to be generated with frequency, schedules and identifies sources of information || | Ensures compliance || **Shrinkage control** | Identifies most pilfered products and common methods of pilferage || | || **AGE MAX-** | **35 Yrs age max** || | || | || | || | || | || | || | |