Department Manager

Shoppers Stop; Ahmedabad District, Surat; Vor Ort; INR 350.000 - 520.000; Vollzeit

Zusammenfassung

Shoppers Stop in Ahmedabad seeks a Department Manager to lead a store department, drive sales targets, oversee inventory movement, optimize manpower, and ensure operational and visual merchandising standards are met while minimizing shrinkage. The role reports to the Unit Head, supervises Customer Care Associates, and requires a graduate with MBA/PGDBM and at least 2 years of managerial experience.

The maximum age is 35 years.

Qualifikationen

• Graduate / MBA / PGDBM is required.
• Minimum 2 years of managerial experience.
• Age not more than 35 years.

Aufgaben

• Achieve budgeted sales and targets; develop action plans.
• Monitor performance and take corrective actions.
• Map competition parameters and maintain competitive data.
• Manage stock movement from receiving to sales floor.
• Ensure customer care, service excellence and resolve complaints within 72 hours.
• Plan manpower and schedule Customer Care Associates.
• Maintain VM guidelines and local display plans.
• Analyze data, generate reports and drive improvements.
• Control shrinkage with preventive measures.

Kenntnisse

Leadership

Customer focus

Analytical thinking

Inventory management

Communication

Ausbildung

Graduate / MBA / PGDBM

Jobbeschreibung

Job Description

Position Title: Department Manager

Reporting To: Unit Head

Direct Reports: Customer Care Associates (CCAs)

Qualifications

• Graduate / MBA / PGDBM

Experience

• Minimum 2 years of managerial experience

Age Limit

• Maximum 35 years

Role Objective

The Department Manager is responsible for achieving business targets, ensuring superior customer experience, effective inventory management, optimal manpower utilization, and adherence to operational and visual merchandising standards, while minimizing shrinkage and driving continuous improvement.

Key Responsibilities & Deliverables

1. Achievement of Budgeted Business Plan

• Develop and implement action plans and tactics to achieve budgeted sales and operational targets.
• Monitor performance against plans and initiate corrective actions where required.

2. Competition Mapping

• Identify key parameters to track competition performance.
• Build and continuously update competitive intelligence databases through networking and market observations.
• Create and maintain an index of competitive data for regular reference.

3. Inventory Management

• Map and streamline processes for movement of stock from the receiving bay to the sales floor.
• Conduct stock-takes as per established procedures and schedules.
• Ensure effective merchandise displays to achieve higher stock turns.
• Plan and implement perpetual inventory systems.

4. Customer Care & Service Excellence

• Ensure customers are guided and encouraged to use value-added services such as gift wrapping, alterations, exchanges, and other conveniences.
• Design and implement processes to create moments of magic” while proactively preventing customer complaints and grievances.

5. Customer Feedback & Service Recovery

• Establish mechanisms for recording verbal complaints and customer suggestions.
• Ensure collation, analysis, and circulation of customer feedback to relevant stakeholders.
• Ensure service recovery within the agreed turnaround time of 72 hours.
• Ensure customer queries, complaints, and grievances are effectively resolved, converting moments of dissatisfaction into positive experiences.

6. Manpower Planning & Availability

• Anticipate changes in customer footfall and traffic patterns.
• Direct supervisors to schedule Customer Care Associates based on customer flow and operational needs.

7. Floor Presentation & Visual Merchandising

• Understand the Visual Merchandising (VM) guidelines and customer buying behavior.
• Translate central VM plans to suit local requirements and available stock.
• Communicate and align VM execution plans with supervisors.

8. Merchandise Display & Space Management

• Create merchandise display plans for assigned sections based on visual and commercial principles.
• Communicate display plans and merchandising logic to supervisors to ensure effective execution.

9. Analysis & Reporting

• Analyze operational and sales data to identify trends, root causes, and improvement opportunities.
• Identify required reports along with frequency, timelines, and data sources.
• Ensure timely generation and compliance with all reporting requirements.

10. Shrinkage Control

• Identify high-risk and frequently pilfered products.
• Analyze common methods of pilferage and implement preventive controls.

Key Competencies

• Strong leadership and people management skills
• Customer-centric mindset
• Analytical and problem-solving ability
• Inventory and operations management knowledge
• Attention to detail and compliance orientation
• Effective communication and coordination skills