Floor Coordinator cum Patient Coordinator

QHT Clinic; Delhi; On-site; INR 260,000 - 380,000; Full time

Job summary

QHT Clinic in Delhi (Rohini) is seeking a Clinic Operations Executive to manage daily floor operations and ensure smooth patient movement. You will coordinate with doctors, nurses, reception and other departments to deliver timely service.

The role requires strong communication, multitasking, and basic CRM skills in a fast-paced clinical environment. Prior healthcare experience is a plus.

Qualifications

• Good communication and interpersonal skills.
• Patient-friendly and professional approach.
• Strong coordination and multitasking abilities.
• Basic computer/CRM knowledge.
• Ability to work in a fast-paced clinical environment.
• Healthcare/clinic/hospital experience will be an advantage.

Responsibilities

• Manage daily floor operations and ensure smooth patient movement.
• Coordinate with doctors, nurses, OT, reception, and other departments.
• Greet and guide patients throughout their clinic journey.
• Manage appointments, waiting time, and patient flow.
• Ensure patients are informed about procedures, consultations, and next steps.
• Coordinate pre- and post-procedure requirements.
• Maintain patient records, forms, and necessary documentation.
• Address basic patient queries and elevate complaints when required.
• Ensure clinic hygiene, discipline, and SOP compliance.
• Monitor patient experience and coordinate with the team for timely service delivery.
• Support the Clinic Manager in daily operational activities.

Skills

Communication

Interpersonal skills

Patient-friendly

Coordination

Multitasking

Fast-paced clinic

Tools

CRM

Job description

Location: Rohini, Delhi

Experience: 1–3 Years | Healthcare/Clinic experience preferred

Key Responsibilities

• Manage daily floor operations and ensure smooth patient movement.
• Coordinate with doctors, nurses, OT, reception, and other departments.
• Greet and guide patients throughout their clinic journey.
• Manage appointments, waiting time, and patient flow.
• Ensure patients are informed about procedures, consultations, and next steps.
• Coordinate pre- and post-procedure requirements.
• Maintain patient records, forms, and necessary documentation.
• Address basic patient queries and elevate complaints when required.
• Ensure clinic hygiene, discipline, and SOP compliance.
• Monitor patient experience and coordinate with the team for timely service delivery.
• Support the Clinic Manager in daily operational activities.

Requirements

• Good communication and interpersonal skills.
• Patient-friendly and professional approach.
• Strong coordination and multitasking abilities.
• Basic computer/CRM knowledge.
• Ability to work in a fast-paced clinical environment.
• Healthcare/clinic/hospital experience will be an advantage.

Skills: communication,clinic,basic,healthcare,doctors,crm