Centre Care Associate

Amaha; Gurugram District; On-site; INR 400,000 - 600,000; Full time

Job summary

Amaha in Gurgaon is seeking a Centre Care and Operations professional to manage welcoming spaces for clients and families and maintain patient records. You will handle front-office tasks, billing, bookings, and liaise with the clinical team to ensure smooth patient flow.

Strong organizational skills, empathy, and fluency in English and Hindi are essential to support care delivery in a mental health setting. Flexible hours and teamwork with HR are part of the role.

Qualifications

• A bachelor's degree in a relevant field.
• 2+ years in a customer-facing role, preferably in healthcare.
• Strong organizational and administrative skills with attention to detail.
• Experience in managing patient services and enhancing patient satisfaction.
• Ability to work flexible hours and handle multiple tasks.
• Proficiency in using electronic health records and scheduling software.
• Comfort communicating in English and Hindi while supporting families and clinics.

Responsibilities

• Ensure a warm, adult and child-friendly space for clients and families.
• Answer calls, take messages, and direct to the right department.
• Maintain and update patient records (physical and electronic).
• Handle billing, bookings, payments, and room roster.
• Coordinate front office operations and maintain decorum and hygiene.
• Assist patients with registration, appointments, and payments.
• Serve as liaison between clients, families, and the clinical team.
• Ensure centre safety and respond to client needs with empathy.

Skills

Customer service

Organizational skills

Empathy

English & Hindi communication

Scheduling software

Excel

EHR software

Education

Bachelor's degree in a relevant field

Tools

Excel

Electronic Health Records (EHR)

Scheduling software

Job description

• Ensuring a warm and welcoming space for clients and families
• Managing the atmosphere of the waiting spaces to ensure an adult and child friendly safe space
• Answering phone calls, taking messages, and directing calls to the appropriate personnel or departments.
• Maintaining and updating patient records, both physical and electronic.
• Handling billing, bookings, and payment collection and room roster
• Managing correspondence, including mail and emails.
  
  

Job Location- Gurgaon

Key Responsibilities

Centre Care and Operations

• Ensuring a warm and welcoming space for clients and families
• Managing the atmosphere of the waiting spaces to ensure an adult and child friendly safe space
• Answering phone calls, taking messages, and directing calls to the appropriate personnel or departments.
• Maintaining and updating patient records, both physical and electronic.
• Handling billing, bookings, and payment collection and room roster
• Managing correspondence, including mail and emails.
  
  

Prioritising Client Care

• Providing information to patients and visitors about services, and policies.
• Assisting patients with registration, appointment scheduling, and payment processing.
• Assisting in ensuring centre safety and basic requirements of the clients are answered
• Serving as a liaison between clients, families, and the clinical team
• Assisting clients with arranging follow ups right after a session is complete.
• Communicate any client needs or concerns to the appropriate staff members
• Coordinating with other departments to ensure smooth patient flow and efficient operations.
• Maintaining the cleanliness and organisation of the front office and reception area.
  
  

General Support

• Managing office supplies, facility bills and ensure decorum and hygiene at the centre
• Assisting with special projects or tasks as assigned by the administration.
• Ensuring the confidentiality of patient information and adhering to HIPAA regulations.
• Ensuring an engaging space for clinicians and working with HR to support any activities for the team
  
  

Qualifications And Skills Required

• A bachelor's degree in a relevant field.
• Previous experience in a customer-facing role, particularly in a healthcare setting, is often beneficial. 2+ years in the field, with prior experience in a hospital or in hospitality.
• High-quality organizational and administrative skills, with attention to detail and the ability to
  
  

manage multiple tasks simultaneously.

• Proven expertise in managing patient services and enhancing patient satisfaction.
• Ability to work in flexible hours.
• Ability to handle multiple tasks effectively and prioritize duties.
• Patience and empathy when dealing with client queries on calls or in-person
• Excellent organisational skills, with the ability to use Excel and scheduling software.
• Empathy and patience when working with children and families.
• Awareness and willingness to work in the Mental Health space.
• Ability to work collaboratively in a multidisciplinary team environment.
• Proficiency in using electronic health records and other administrative software.
• Looking for candidates from Gurgaon who can communicate in English and Hindi