Walk-in | Floor Manager - Healthcare

Prashanth Superspeciality Hospital; Chennai; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Prashanth Superspeciality Hospital seeks an experienced operations professional to manage daily floor activities, ensuring smooth patient flow and high service quality. You will supervise multiple departments, coordinate care teams, and maintain compliance with NABH standards.

The role requires strong leadership, excellent communication, and the ability to handle emergencies and patient concerns with professionalism.

Qualifications

• Bachelor's degree or higher; MBA in Hospital Management preferred.
• Experience in hospital operations, patient services, or floor management preferred.
• Strong leadership and interpersonal skills; ability to coordinate multiple departments.
• Familiarity with NABH standards and quality protocols.

Responsibilities

• Supervise day-to-day hospital floor operations and ensure smooth functioning of all assigned floors.
• Coordinate with doctors, nursing teams, front office, billing, housekeeping, security, and other departments.
• Monitor patient admissions, discharges, bed allocation, and patient movement.
• Handle patient and attendant complaints promptly and professionally.
• Conduct regular floor rounds to monitor cleanliness, hygiene, safety, and service standards.
• Ensure adequate staff availability, duty allocation, punctuality, and discipline.
• Coordinate emergency responses and escalate critical issues to management.
• Monitor patient feedback and implement improvements to enhance patient experience.

Skills

Leadership

Team management

Communication

Problem solving

Conflict resolution

NABH knowledge

Education

MBA in Hospital Management

Job description

Job Summary:

Responsible for managing day-to-day hospital floor operations, coordinating with various departments, ensuring smooth patient flow, maintaining service quality, and enhancing patient satisfaction.

Key Responsibilities:

• Supervise daily hospital operations and ensure smooth functioning of all assigned floors.
• Coordinate with doctors, nursing teams, front office, billing, housekeeping, security, and other departments.
• Monitor patient admissions, discharges, bed allocation, and patient movement.
• Handle patient and attendant complaints promptly and professionally.
• Conduct regular floor rounds to monitor cleanliness, hygiene, safety, and service standards.
• Ensure adequate staff availability, duty allocation, punctuality, and discipline.
• Monitor patient waiting time and coordinate with departments to minimize delays.
• Ensure compliance with hospital policies, SOPs, NABH standards, and quality protocols.
• Coordinate emergency situations and elevate critical operational issues to management.
• Monitor patient feedback and implement improvements to enhance patient experience.
• Maintain daily operational reports, incident reports, and departmental records.
• Identify operational gaps and recommend corrective and preventive actions.
• Coordinate with biomedical, maintenance, and housekeeping teams to resolve facility-related issues.
• Support internal audits, quality initiatives, and hospital accreditation activities.

Qualification: Any degree; MBA in Hospital Management or a related qualification preferred.

Experience: Relevant experience in hospital operations, patient services, or floor management preferred.

Required Skills:

• Strong leadership and team management.
• Excellent communication and interpersonal skills.
• Effective problem-solving and decision-making.
• Patient grievance handling and conflict resolution.
• Knowledge of hospital operations, quality standards, and NABH requirements.
• Ability to coordinate multiple departments and manage emergencies..