Fleet coach - Indore

Ciel HR; Indore District; On-site; INR 900,000 - 1,600,000; Full time

Job summary

Ciel HR seeks an operations lead in Indore to manage a team of 120-150 Pickup and Delivery Partners on a daily basis. You will drive partner efficiency and ensure attendance and on-time delivery to boost customer experience.

Responsibilities include conducting classroom and field training, regular audits, attrition control, weekly feedback, and resolving order escalations while supporting partners during emergencies.

Qualifications

• Last mile Exp is mandatory.

Responsibilities

• Managing a team of 120-150 Pickup and Delivery Partners directly on a daily basis
• Drive Pickup & Delivery Partner efficiency assigned at an individual level.
• Pickup and Delivery Partner attendance to be maintained basis demand on a daily basis.
• Improve and maintain promised delivery times for better customer experience.
• Conduct classroom/field training at an individual level for better customer experience.
• Conduct regular field audits for better compliance among Pickup and Delivery Partners.
• Manage and control voluntary attrition and control absconders by conducting regular engagement activities.
• Provide feedback at the individual level and conduct weekly one-on-ones to understand problem areas.
• Ensure excellent customer experience by solving order level escalations.
• Support Pickup and Delivery Partners during emergencies and exigencies.

Job description

Role & responsibilities

• Managing a team of 120-150 Pickup and Delivery Partners directly on a daily basis
• Drive Pickup & Delivery Partner efficiency assigned at an individual level.
• Pickup and Delivery Partner attendance to be maintained basis demand on a daily basis.
• Improve and maintain promised delivery times for better customer experience.
• Conduct classroom/field training at an individual level for better customer experience.
• Conduct regular field audits for better compliance among Pickup and Delivery Partners.
• Manage and control voluntary attrition and control absconders by conducting regular engagement activities.
• Provide feedback at the individual level and conduct weekly one-on-ones to understand problem areas.
• Ensure excellent customer experience by solving order level escalations.
• Support Pickup and Delivery Partners during emergencies and exigencies.

Preferred candidate profile

Last mile Exp is mandatory