Fleet Manager

The Hiring Club; Hassan; On-site; INR 450,000 - 650,000; Full time

Job summary

The Hiring Club in Hassan, Karnataka is seeking an operations supervisor to lead a large network of pickup and delivery partners. You will drive partner performance, ensure attendance, and maintain efficiency to meet promised delivery times.

You will also train staff, conduct field audits, and actively reduce attrition, while handling escalations to protect customer experience. Strong local language skills and an entrepreneurial mindset are valued.

Qualifications

• Prior experience in process design and operations implementation.
• 2-3 years of experience in managing blue collar workers.
• Knowledge of supervisory techniques to manage, motivate and train blue collared workers.
• Should know local geographical area knowledge and be able to converse in local languages.
• The candidate should have an entrepreneurial attitude / should be a go-getter.
• Must have attention to detail and critically think through to resolve problems.
• Must have customer service skills and be able to maintain a consistent, high level of services along with proficiency in Excel.

Responsibilities

• Managing a team of 120-150 Pickup and Delivery Partners directly on a daily basis.
• Drive Pickup & Delivery Partner efficiency assigned at an individual level.
• Pickup and Delivery Partner attendance to be maintained basis demand on a daily basis.
• Improve and maintain promised delivery times for better customer experience.
• Conduct classroom/field training at an individual level for better customer experience.
• Conduct regular field audits for better compliance among Pickup and Delivery Partners.
• Manage and control voluntary attrition and control absconders by conducting regular engagement activities.
• Provide feedback at the individual level and conduct weekly one-on-ones to understand problem areas.
• Ensure excellent customer experience by solving order level escalations.
• Support Pickup and Delivery Partners during emergencies and exigencies.

Skills

Process design

Operations implementation

Blue-collar management

Supervisory techniques

Local language proficiency

Geography knowledge

Entrepreneurial attitude

Attention to detail

Customer service

Excel

Tools

Excel

Job description

• Managing a team of 120-150 Pickup and Delivery Partners directly on a daily basis Drive Pickup & Delivery Partner efficiency assigned at an individual level.
  


• Pickup and Delivery Partner attendance to be maintained basis demand on a daily basis.
  


• Improve and maintain promised delivery times for better customer experience.
  


• Conduct classroom/field training at an individual level for better customer experience.
  


• Conduct regular field audits for better compliance among Pickup and Delivery Partners.
  


• Manage and control voluntary attrition and control absconders by conducting regular engagement activities.
  


• Provide feedback at the individual level and conduct weekly one-on-ones to understand problem areas.
  


• Ensure excellent customer experience by solving order level escalations.
  


• Support Pickup and Delivery Partners during emergencies and exigencies.
  

Requirements

Desired Skills:-

• Prior experience in process design and operations implementation. 2-3 years of experience in managing blue collar workers.
  


• Knowledge of supervisory techniques to manage, motivate and train blue collared workers.
  


• Should know local geographical area knowledge and should be able to converse in local languages
  


• The candidate should have an entrepreneurial attitude / should be a go-getter
  


• Must have attention to detail and critically think through to resolve problems.
  


• Must have customer service skills and be able to maintain a consistent, high level of services along with proficiency in Excel will be preferred.