Fleet Manager

The Hiring Club; Madurai District; On-site; INR 360,000 - 480,000; Full time

Job summary

The Hiring Club seeks a field operations supervisor to lead and mentor a team of 120-150 pickup and delivery partners across Madurai and nearby locations. You will drive efficiency, monitor attendance, and conduct regular field training to ensure timely deliveries and superior customer experience.

You will engage in weekly one-on-one discussions, address escalations, and implement process improvements in a fast-paced environment, coordinating with local teams across Tamil Nadu.

Qualifications

• Experience in designing and implementing processes for field operations.
• Experience in managing blue-collar workers and field staff.
• Ability to converse in local languages and understand local geography.

Responsibilities

• Manage a team of 120-150 pickup and delivery partners on a daily basis.
• Drive efficiency of pickup and delivery partners at an individual level.
• Maintain partner attendance based on daily demand.
• Conduct field training for better customer experience.

Skills

Process design

Operations management

Supervisory techniques

Blue collar workers

Local language knowledge

Entrepreneurial attitude

Attention to detail

Customer service

Tools

Excel

Job description

• Managing a team of 120-150 Pickup and Delivery Partners directly on a daily basis Drive Pickup & Delivery Partner efficiency assigned at an individual level.
• Pickup and Delivery Partner attendance to be maintained basis demand on a daily basis.
• Improve and maintain promised delivery times for better customer experience.
• Conduct classroom/field training at an individual level for better customer experience.
• Conduct regular field audits for better compliance among Pickup and Delivery Partners.
• Manage and control voluntary attrition and control absconders by conducting regular engagement activities.
• Provide feedback at the individual level and conduct weekly one-on-ones to understand problem areas.
• Ensure excellent customer experience by solving order level escalations.
• Support Pickup and Delivery Partners during emergencies and exigencies.

Desired Skills:-

• Prior experience in process design and operations implementation. 2-3 years of experience in managing blue collar workers.
• Knowledge of supervisory techniques to manage, motivate and train blue collared workers.
• Should know local geographical area knowledge and should be able to converse in local languages
• The candidate should have an entrepreneurial attitude / should be a go-getter
• Must have attention to detail and critically think through to resolve problems.
• Must have customer service skills and be able to maintain a consistent, high level of services along with proficiency in Excel will be preferred.
  
  Locations :Madurai, Vellore, Trichy, Nagaercoli, India