Field Sales Executive

Swiggy; Vadodara; On-site; INR 600,000 - 900,000; Full time

Job summary

Swiggy in Vadodara is seeking an Operations Supervisor to lead a team of 120-150 Pickup and Delivery Partners, driving efficiency and ensuring daily attendance and on‑time deliveries.

The role involves training, field audits, attrition control, weekly feedback, and handling order escalations to ensure top‑notch customer experience. Weekend work and local language skills preferred.

Qualifications

• 2–3 years of experience managing blue-collar staff.
• Strong leadership and people management skills.
• Experience with process design and operations implementation.
• Knowledge of supervisory techniques to motivate and train workers.

Responsibilities

• Lead a team of 120–150 Pickup and Delivery Partners daily.
• Maintain attendance and drive partner efficiency.
• Conduct training and field audits for compliance.
• Handle escalations to ensure excellent customer experience.
• Engage partners to reduce attrition and absenteeism.
• Support partners during emergencies or exigencies.

Skills

Team management

Process design

Operations

Blue-collar management

Supervisory skills

Customer service

Problem solving

Local language

Bike owner

Job description

Managing a team of 120-150 Pickup and Delivery Partners directly on a daily basis Drive Pickup & Delivery Partner efficiency assigned at an individual level.

Pickup and Delivery Partner attendance to be maintained basis demand on a daily basis.

Improve and maintain promised delivery times for better customer experience.

Conduct classroom/field training at an individual level for better customer experience.

Conduct regular field audits for better compliance among Pickup and Delivery Partners.

Manage and control voluntary attrition and control absconders by conducting regular engagement activities.

Provide feedback at the individual level and conduct weekly one-on-ones to understand problem areas.

Ensure excellent customer experience by solving order level escalations.

Support Pickup and Delivery Partners during emergencies and exigencies.

Desired Skills:-

Prior experience in process design and operations implementation. 2-3 years of experience in managing blue collar workers.

Should have a bike and be willing to travel within the city.

Should be available to work on Weekends.

Knowledge of supervisory techniques to manage, motivate and train blue collared workers.

Should know local geographical area knowledge and should be able to converse in local languages

The candidate should have an entrepreneurial attitude / should be a go-getter

Must have attention to detail and critically think through to resolve problems.

Must have customer service skills and be able to maintain a consistent, high level of service.