Financial Analyst

Cornerstone; Pune District; On-site; INR 600,000 - 800,000; Full time

Job summary

Cornerstone in Pune, India seeks a Collector to manage daily collections operations, ensuring prompt debt recovery while maintaining high customer satisfaction. The role requires coordinating with billing teams and internal partners across multiple time zones, and handling disputes with a focus on accuracy and ownership.

The ideal candidate has 3+ years in O2C/collections within outsourcing/BPO, with finance education (B.Com/MBA).

Qualifications

• Experience in O2C and outsourcing/BPO collections.
• Knowledge of accounting basics and customer accounts.
• Proficient in MS Excel and MS Office suite.

Responsibilities

• Oversee daily operations of the collections department.
• Ensure prompt debt recovery with high customer satisfaction.
• Negotiate with customers and internal partners per policy.
• Maintain logs of customer information and disputes.
• Collaborate with billing and cash app team on issues.
• Provide backup support for other collectors.

Skills

English fluency

Collection processes

Interpersonal skills

Advanced Excel

MS Office

Communication skills

Time zone flexibility

Oracle ERP

Salesforce

Negotiation

Ownership

Education

B.Com / MBA in finance

Tools

Oracle

Salesforce

Job description

Role & responsibilities

Job Summary:

• The Collector will oversee the daily operations of the collections department, ensure prompt and efficient debt recovery while keep prominent levels of customer satisfaction.

Key Responsibilities:

• Ensure prompt collections of outstanding balances from customers according to Cornerstone credit & collections policy.
• Managing incoming calls, preferably around Credit & Collections. Negotiation with customers and Internal partners, dealing with collections, dispute management, account reconciliations, charges/payments.
• Anticipate and communicate with customer services, sales representative, customer about disputed items, present and potential payment issues, credit hold situation.
• Support and be backup for other collectors associates.
• Collaborate closely with the billing & Cash app team lead about all collection's issues.
• Keep correct and up to date logs of individual customer information.

Qualifications:

Education: B.com/ MBA in finance, or a related field.

Experience: 3+ years of experience in similar roles; experience in O2C, collections in an Outsourcing/BPO Industry

Skills:

• Languages: Fluent or native in English.
• Strong understanding of collection processes and regulations.
• Interpersonal skills & strong problem-solving and decision-making abilities.
• Strong knowledge of MS office especially Excel, PowerPoint & Outlook.
• Advance English and good written and verbal communication skills to interact upward and cross functionally are necessary.
• Must be comfortable working in a global company across multiple time zones specially willing to work in US & EMEA time zone.
• Knowledge Required: Understanding of customer accounts and general business workflows, as well as basic accounting knowledge.
• ERP: Oracle, Salesforce would be beneficial. Highly involved user who maximizes the potential of a software and with prominent level of advanced excel skills.
• Interpersonal skills: Capacity of fluent interpersonal communication and negotiation both with external and internal customers. Sense of ownership and responsibility.