Finacle L2 Support Engineer

Tap Growth ai; Beed; Hybrid; INR 900,000 - 1,500,000; Full time

Job summary

Tap Growth ai in Beed, India is seeking a Finacle L2 Support Engineer to provide production support for Finacle core banking modules, resolve escalated incidents, and ensure timely Beginning-of-Day and End-of-Day processing.

The role requires strong Oracle SQL/PLSQL, Unix/Linux, and ITIL practices, with experience in Finacle 10.x/11.x. You will collaborate with L3 teams and support banking integrations and ITSM processes.

Qualifications

• 5+ years hands-on Finacle Core Banking support.
• Strong Oracle SQL/PLSQL, Unix/Linux, and shell scripting knowledge.
• Understanding of ITIL practices and ITSM frameworks.

Responsibilities

• Provide L2 production support for Finacle Core Banking modules.
• Resolve escalated incidents within SLAs and perform root-cause analysis.
• Monitor Beginning-of-Day and End-of-Day batch processes.
• Support integrations with ATM/Switch, UPI, IMPS, NEFT, RTGS, digital banking, and payment systems.
• Use SQL/PLSQL for analysis and reconciliation.
• Coordinate with L3/product teams for defects, patches, and upgrades.
• Support UAT, regression testing, ITIL processes, and production deployments.

Skills

Finacle Core Banking

SQL/PLSQL

Unix/Linux

ITIL/ITSM

Troubleshooting

Communication

Job description

We're Hiring: Finacle L2 Support Engineer!

We are seeking a skilled and proactive Finacle L2 Support Engineer to join our team. The ideal candidate will have extensive experience in banking technology support, demonstrate strong problem-solving abilities, and deliver exceptional service for our clients. If you thrive in a dynamic environment and are passionate about optimizing Finacle systems, we want to hear from you.

Location: Beed, India
Work Mode: Flexible office & remote
Role: Finacle L2 Support Engineer

What You'll Do:

• Provide L2 production support for Finacle Core Banking modules.
• Resolve escalated incidents within SLAs and perform root-cause analysis.
• Monitor and support Beginning-of-Day and End-of-Day batch processes.
• Support integrations with ATM/Switch, UPI, IMPS, NEFT, RTGS, digital banking, and payment systems.
• Use SQL/PLSQL for analysis and reconciliation.
• Coordinate with L3/product teams for defects, patches, and upgrades.
• Support UAT, regression testing, ITIL processes, and production deployments.

What We're Looking For:

• 5+ years of hands-on Finacle Core Banking support.
• Experience with Finacle 10.x, 11.x, or later.
• Strong Oracle SQL/PLSQL, Unix/Linux, and shell scripting knowledge.
• Understanding of banking workflows, batch scheduling, ITSM tools, and ITIL practices.
• Strong troubleshooting and communication skills.

Eager to make an impact?